AFTERSALES ADMIN
AFTERSALES ADMIN
hatasu philippines1-3 Years
- Posted 5 days ago
- Be among the first 10 applicants
Job Description
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and friendly manner
- Provide product information, troubleshoot basic technical issues, and support the returns/warranty process
- Maintain accurate records of customer interactions in our CRM system
- Process orders, returns, and follow-ups with shipping and logistics partners
- Provide administrative support to the sales and service teams (e.g. scheduling, order tracking, filing)
- Assist in organizing and updating product manuals, FAQ documents, and internal systems
- Coordinate with warehouse, tech support, and marketing as needed to ensure smooth operations
- 1+ year experience in customer service or administrative roles (experience in the bike/eBike industry is a plus)
- Excellent communication skills — written and verbal
- Comfortable working in a fast-paced, startup-like environment
- Techsavvy and proficient with tools like Google Workspace, Microsoft Office, and customer support platforms
- Organized, detail-oriented, and reliable
- A passion for eBikes, cycling, or clean transportation is a big plus!
More Info
Key Skills
About Company