Job Description
We are looking for a customer-focused Aftersales & Account Management Specialist to manage post-acquisition client relationships. This role is critical to ensuring client satisfaction, operational issue resolution, and long-term account retention. You'll serve as the bridge between our customers and internal operations, playing a key role in improving the overall client experience.
- Be the go-to person for existing clients when they have operational concerns or questions
- Coordinate with different teams (ops, finance, logistics) to resolve day-to-day service issues
- Monitor client satisfaction and help catch small issues before they become big problems
- Work with our Business Development team to ensure smooth client handoffs
- Track issues and resolutions so we can continuously improve
Requirements
- Minimum 2-3 years of experience in customer service, account management, operations, or logistics
- Good communication and coordination skills you're comfortable working with both clients and internal teams
- Organized and able to handle multiple tasks at once
- Fast thinker and problem-solver, especially under pressure
- Someone who takes ownership and follows through
- Familiarity with logistics or last-mile delivery is a plus, but not required
- Amenable to station in Podium, Mandaluyong
