Provide on-site technical support and troubleshooting for PV systems (residential, commercial, and industrial), including inverters, modules, mounting systems, and monitoring devices.
Conduct system inspections, performance analysis, and fault diagnosis; prepare service reports and resolution plans.
Coordinate with local installers, EPC contractors, and distributors to resolve technical issues promptly.
Support the commissioning and handover of PV projects, ensuring systems operate according to specifications.
Handle customer complaints and technical inquiries via phone, email, or on-site visits.
Deliver product training to local partners, installers, and technicians on installation, commissioning, and maintenance.
Collect and report product quality data and field failure information to the HQ technical team for continuous improvement.
Assist the sales and project teams in pre-sales technical support as needed.
Requirements
Bachelor's degree or above in Electrical Engineering, Renewable Energy, or related fields.
Minimum 2 years of experience in after-sales service, field support, or technical support in the solar PV or renewable energy industry.
Hands-on experience with PV inverters, modules, and monitoring systems.
Familiar with PV system troubleshooting, testing tools, and diagnostic software.
Strong problem-solving skills and ability to work independently under pressure.
Excellent communication and customer service skills.
Willing to travel frequently to project sites across the Philippines.
English and Filipino (Tagalog) required – professional working proficiency. Mandarin is a plus.
Nice-to-Have
Licensed Electrical Engineer in the Philippines.
Experience with BESS (Battery Energy Storage Systems).
Familiarity with grid connection requirements and local utility regulations.
