After Sales Manager

Summary

After Sales Managers document interactions with customers in reports for later summary and analysis. They have several other duties and responsibilities outside of this, though, including:

• Providing customers with product information and availability, estimated time of arrival of goods and product recommendations
• Delivering prompt, professional solutions for customer inquires
• Working to meet immediate goals of customer interaction
• Training and managing customer service staff in best consumer service practices
• Representing the opinions and suggestions of the customers to the company so the company has feedback from its customers
• Suggesting improvements to customer service to higher management and staff
• Implementing improvements to customer service
  
  

Skills And Qualifications

• Previous Service Experience
• Comprehensive Industry Knowledge
• Management Experience
• Strong Customer-Facing Skills
• Strong Written and Verbal Communication
• Self-Motivated
• Troubleshooting
• Creative Problem-Solving
• Degree in Business or Administration
  
  

Work Location: Willing to be assigned in CSJDM, Bulacan