After Hours Leasing Conversion Specialist (High-Volume)
Job Type: Part-Time
Work Hours:
- Shift A
- Mon, Tue, Wed: 4:00 PM to 9:00 PM (time zone to be finalized)
- Sat, Sun: 10:00 AM to 6:00 PM (time zone to be finalized)
- Shift B
- Wed, Thu, Fri: 4:00 PM to 9:00 PM (time zone to be finalized)
- Sat, Sun: 10:00 AM to 6:00 PM (time zone to be finalized)
Salary: $1000
Job Overview:
We are seeking a confident and driven Leasing Conversion Specialist to manage inbound inquiries and proactively engage prospective residents through outbound calls. In this role, you will play a key part in converting leads into scheduled property tours by delivering a seamless and informative experience.
The ideal candidate is highly comfortable on the phone, possesses strong communication skills, and can clearly explain the self-guided showing process while building rapport and a sense of urgency with prospects. This position requires a proactive approach, attention to detail, and the ability to effectively nurture leads throughout the leasing journey to support occupancy goals.
This role is ideal for a driven leasing professional who thrives in a fast-paced, performance-based environment and is motivated by turning leads into qualified applicants.
Key Responsibilities:
- Serve as the primary point of contact for all inbound leasing inquiries (phone, email, and online leads)
- Make outbound calls to new and existing leads to increase tour scheduling and application conversions
- Complete a target of up to 60 outbound call per day while maintaining quality lead engagement and accurate documentation
- Respond promptly to new leads and follow up consistently to drive engagement
- Qualify prospective residents based on rental criteria and property fit
- Clearly explain the self-showing process and assist prospects with scheduling tours
- Maintain accurate lead tracking and notes within company systems
- Collaborate with Property Managers and Marketing to ensure alignment on availability and listing details
- Follow up with prospects after tours to encourage applications
Performance Expectations:
- Success in this role is measured by conversion metrics, specifically:
- Leads converted to scheduled tours
- Tours converted to completed applications
Required Skills & Qualifications:
- Prior property management or leasing experience required
- Experience with AppFolio (required)
- Familiarity with Rently and Tenant Turner (preferred)
- Comfortable handling both inbound and outbound calls
- Strong phone presence with the ability to build rapport quickly
- Clear, professional communication skills
- Goal-oriented with a strong focus on conversion and results
- Highly organized with strong follow-up discipline
Nice to Have
- Experience in a lead-to-lease or leasing conversion-focused role
