Advisor, Customer Experience Service

Advisor, Customer Experience Service

Deliver Exceptional Experiences with Royal Caribbean Group

At Royal Caribbean Group, we're dedicated to creating unforgettable vacations for millions of guests around the world. Home to world-renowned brands including Royal Caribbean International, Celebrity Cruises, and Silversea, we continue to lead the vacation industry through innovation, exceptional service, and extraordinary experiences.

We're looking for passionate, customer-focused professionals to join our International Guest and Trade Services team as an Advisor, Customer Experience Service.

If you enjoy helping people, solving problems, building relationships, and delivering outstanding service, this could be the perfect opportunity to launch or grow your career with a global leader in travel and hospitality.

What You'll Do

As an Advisor, Customer Experience Service, you'll be the trusted point of contact for guests and travel partners, helping create seamless vacation experiences from booking through sailing.

Key responsibilities include:

• Provide exceptional support to travel partners and guests through phone, email, and chat channels.
• Assist with new and existing reservations while ensuring accuracy and attention to detail.
• Resolve inquiries efficiently and strive for first-contact resolution whenever possible.
• Build strong relationships with travel advisors and guests by delivering professional, personalized service.
• Recommend cruise products, upgrades, and vacation enhancements that elevate the guest experience.
• Manage booking modifications, reservation changes, and special requests.
• Support guests with website and mobile app navigation.
• Communicate important reservation updates, including itinerary changes, redeployments, and charter notifications.
• Collaborate with cross-functional teams to resolve concerns and deliver timely solutions.
• Maintain a high level of product knowledge across Royal Caribbean Group brands and offerings.

What We're Looking For

• High school diploma or equivalent required.
• Associate's degree preferred.
• At least 1 year of customer service, hospitality, sales support, or contact center experience.
• Strong verbal and written communication skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Excellent attention to detail and organizational abilities.
• Comfortable navigating multiple systems and technologies simultaneously.
• A positive, customer-first mindset with a passion for delivering exceptional experiences.

Why Join Royal Caribbean Group

• Be part of a global organization that leads the vacation industry.
• Gain valuable experience in travel, hospitality, and customer experience.
• Work alongside passionate and diverse teams from around the world.
• Build a long-term career with opportunities for growth and development.
• Help create memorable vacation experiences for guests every day.

At Royal Caribbean Group, we believe great vacations start with great people. If you're ready to make an impact and deliver service that exceeds expectations, we'd love to hear from you.

Apply today and start your journey with us!