Advanced Associate, Service Delivery Management

Advanced Associate, Service Delivery Management

(6-month temporary role)

Job Description

Company Summary:

At Pearson, we are committed to a world that is always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it is one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology and each other to surpass these boundaries, we create seeds of learning that become the catalyst for the world's innovations, personal and global, large, and small.

Pearson Virtual School's K-12 group provides high-quality, highly accountable online education solutions to schools, school districts, and students in grades K-12. It serves families and schools with a variety of digital learning and online school solutions including Connections Academy, International Connections Academy, and Pearson Connexus. In 2017, it will deliver online learning to over 400,000 students in the U.S. and forty-eight countries. The group, formerly known as Connections Education, is based in Columbia, Maryland and has been named a Top Workplace by the Baltimore Sun for three consecutive years and a Best Place to Work by Baltimore magazine. Recognized for its outstanding curriculum, high-quality teachers and leadership, Pearson Virtual Schools is committed to expanding quality education through technology and helping students achieve both academic and personal success.

Position Summary:

Working from your home, the Advanced Associate, Service Delivery Management (6-month temp) supports the effective administration and delivery of service delivery operations by managing HR-related workflows, documentation, and reporting.

Responsibilities:

• Internal application updates and tracking: Maintain and update internal application records, ensuring accuracy and consistent tracking of changes and progress.



• Certification tracking and updating in HRIS: Monitor employees certification status and update certification information in HRIS in a timely manner.



• Post and manage job openings in UKG: Ensure each position is created correctly and includes all required information.



• Offboarding support: Assist with the offboarding process by coordinating required tasks, updates, and documentation to ensure a smooth transition.



• Accommodation requests: Process and manage accommodation request workflows, ensuring requests are handled properly and supported through completion.



• Monthly missing training reports: Compile and submit monthly reports identifying missing or incomplete training.



• Monthly board reports: Prepare monthly board reports using collected data, maintaining reporting completeness, accuracy, and deadlines.



• Renaming employee files: Perform administrative updates to employee records by renaming and organizing files according to established naming conventions and process requirements.



• Other duties as assigned.

Requirements

• Graduate of a 4-year course (preferably human resources management or psychology courses)



• With at least a year of corporate work experience (work experience in an HR shared services setup is an advantage)



• Must be open to a temporary assignment (9 months), starting November 2026 through July 2027.



• Amenable to work on a night shift schedule (8PM-5AM Manila Time) from Monday to Friday



• Ability to maintain and update internal application records with strong attention to detail, ensuring accurate tracking of changes and progress.



• Ability to monitor employees certification status and enter/update certification information in HRIS accurately and consistently, on time, with no errors.



• Ability to coordinate multiple offboarding-related tasks and documentation requirements, ensuring timely updates and a smooth transition for departing employees.



• Ability to manage accommodation request workflows, ensuring requests are processed properly, tracked, documented, and resolved in accordance with requirements.



• Ability to compile monthly missing training reports and monthly board reports with completeness, accuracy, and adherence to deadlines, and to perform administrative file renaming/organizing according to established naming conventions.

Benefits:

• Competitive salary & benefits



• Remote work (Pearson office is open 24/5 in case you would like to work on-site)



• Fixed weekends off

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [Confidential Information].

Job: School Service Delivery

Job Family: LEARNING&CONTENT_DELIVERY

Organization: Virtual Learning

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 25938