Summary Of Work Activities And Responsibilities
The Admission Officer provides communications, marketing, and applicant support services for the Senior High School (SHS) Office of Admission and Scholarships (OAS). The position also manages the online admission application portal and assists the OAS Director in implementing admissions-related activities, including data summaries, entrance exams, and scholar communication.
Main Duties and Responsibilities
I. Application and Admissions Support
- Responds to inquiries from potential applicants, parents, schools, and teacher-recommenders through email or other communication channel
- Oversees the maintenance and updating of the SHS online admission application portal
- Troubleshoots issues related to the online admission application portal, supporting users through every stage of the application process
- Coordinates with the Digital Information and Technology Services (DITS) in fixing issues/repairs and other technical requests being requested by developers
- Communicates enrollment eligibility to accepted applicants, provides step-by-step enrollment guidelines, and follows up to confirm their intent to enroll
- Drafts and sends decision letters and responses to appeals, under the guidance of the OAS Director
- Monitors the completeness and progress of all submitted applications across the various stages of the admissions process, ensuring that requirements are met and timelines are followed
- Reviews submitted application accounts for accuracy and readiness for submission
- Checks and records payment status to confirm eligibility for application review
- Mobilizes and coordinates with staff or faculty volunteers for the review and evaluation of applications
- Prepares applicant data summaries and recommendation records to support the admissions decision-making process
- Assists in the preparation and the actual conduct of the entrance exams
- Prepares exam materials, room assignments and proctoring schedules
II. Marketing and Promotion
- Contributes to the development and execution of the SHS annual marketing plan for admissions
- Prepares draft proposals, marketing activity calendars and initial content ideas for review by the OAS Director
- Develops and releases official announcements and updates on SHS admissions, including application timelines and requirements
- Drafts and updates promotional materials (e.g., brochures, website content) to communicate SHS offerings and identity to prospective applicants in coordination with the University Marketing and Communications Office (UMCO)
- Sends targeted communications to prospective applicants based on school partnerships, demographics, or identified recruitment priorities
- Conducts recruitment talks and presentations when requested
III. Performs other work-related tasks as may be required by the immediate supervisor and authorized representative
Minimum Qualifications
Knowledge, Skills, and Abilities:
- Knowledge on Admissions Procedures: Demonstrates understanding of academic admissions workflows and requirements
- Communication and Client Service Skills: Displays strong written and verbal communication skills in both English and Filipino to address inquiries, explain procedures, and relay decisions to applicants, parents and schools
- Marketing Skills: Effectively promotes the school's programs and opportunities by understanding the needs of prospective students and families, communicates key messages clearly and persuasively, and coordinates with UMCO to utilize various channels (social media, and Ateneo website) to generate interest and inquiries. Demonstrates the ability to represent the institution's brand with professionalism, adapt messaging for different audiences, and build positive relationships that encourage enrollment and strengthen the school's reputation.
- Work Standards: Being careful about detail and thorough in completing work tasks, provides accurate and complete information, and ensures the confidentiality of sensitive information
- Motivation and Work Ethic: Commits to putting in additional time and effort, maintains high levels of productivity, and works effectively with minimal supervision; Copes well with tight deadlines and significant pressure, maintaining performance under stress
- Critical Thinking and Problem Solving: Ability to evaluate pros and cons of different options, functional risks and implications, and to determine possible alternatives before making decisions
- Interpersonal Skills: Ability to work and relate with teams; Attentive to what other people are saying, taking time to understand the points being made, and asking questions as appropriate
- Organization and Prioritization of Work: Ability to effectively plan and coordinate the delivery of required outcomes, according to importance and urgency; Ability to use one's time and resources efficiently and effectively
- Technological Savvy: Ability to utilize the computer, information technology, and internet systems to accomplish tasks; must be proficient in Microsoft Office application
- Coordination Skills: Ability to proactively coordinate, mediate, and manage actions in relation to others
- Customer Service Skills: Ability to understand client perspectives and respond to their needs with urgency and serious attention; Should be pleasing, warm, patient and respectful in dealing with people
- Administrative Support: Knowledge of administrative and office procedures and systems such as managing files and records and workplace terminology; Ability to systematically organize, store, update, and protect records
- Proactivity: Demonstrates proactive behavior and the ability to work autonomously with minimal supervision, taking initiative to address challenges and pursue opportunities for improvement
Education And Experience Requirements
- Graduate of any Bachelor's Degree
- With at least three (3) years relevant work experience in an educational institution
