Admissions Officer

The Admissions Officer is the central team member responsible for assisting with inquiries regarding homeschooling, programs, and services offered by Homeschool Global. He/She also serves as the main point person when it comes to enrollment processes of prospective and current homeschooling parents.

Responsible for assisting with inquiries regarding homeschooling as well as programs and services offered by Homeschool Global

• Act as Frontline Support in assisting customers across all touchpoints (Hub, Hotline, email, SMS, face-to-face, chat) with their requests and concerns adhering to SLA and SOPs for response time and resolution.
• Provide information about key services and personalized support and assistance to qualified leads
• Track and manage leads using a CRM system, ensuring accurate and up-to-date records of all interactions in compliance with SOP guidelines.

Facilitate orientation

• Facilitate consultations and orientations, virtually or face-to-face, to help parents understand prospective students educational goals and needs.
• Equip parents to select their program and finalize their enrollment.

Act as the main point of contact in enrollment processes

• Review enrollment applications of students based on the standard admissions policy, SOPs, and SLAs.
• Properly evaluate qualifications and document requirements of applying students based on the standard admissions/ school policy
• Coordinate with other teams regarding relevant admission-related concerns such as academic evaluation/appraisal, TLC, program, and school policies, etc while adhering to SLA requirements for communication and resolution.

Provide customer support to existing families

• Handle the ticketing system by acknowledging and updating details that must be communicated to the requestor (loyalty, advocate, scholarship, etc) within SLA timelines
• Acknowledge customer complaints, provide initial resolution, and properly follow the escalation process if needed
• Follow-up and assist parents in submitting enrollment requirements of enrolled students ensuring compliance with defined SOPs and SLAs.
• Other tasks to support initiatives and priorities of the Admissions team

What's in it for you at AnchorEd

We believe in taking care of our team members not just at work, but also in life, family, health, and growth.

Here's what you can look forward to when you join us:

Growth & Stability

• Government-mandated benefits (SSS, PhilHealth, and Pag-IBIG) from Day 1
• Semestral and Christmas breaks on top of leave credits
• Vacation Leave and Sick Leave upon regularization
• Educational support and career development opportunities aligned with your role and growth path
• Company-issued laptop upon onboarding to support your day-to-day work, plus access to a subsidized Laptop Loan Program for team members who wish to purchase or upgrade their personal preferred unit, subject to company guidelines.

Health & Wellness

• HMO coverage upon regularization
• Choose between:
• Higher individual coverage, or
• Coverage for you plus one eligible dependent
• HMO benefits also include:
• Medicine reimbursements
• Optical reimbursements
• Maternity cash assistance
• Dental care services

Family-Centered Benefits

• Up to 100% Base Tuition Fee scholarship for enrolled children of team members
• Additional scholarship discounts for siblings, nephews, and nieces
• Paid Wedding Leave
• Bereavement Leave support during difficult seasons
• Maternity and Paternity Leave in accordance with Philippine labor laws

Learning & Development

• Opportunities for further studies with tuition support for approved programs related to your career path
• Leadership and professional development programs designed to help you grow personally and professionally

More Than Just Benefits

At AnchorEd, we value meaningful work, purpose-driven education, servant leadership, and a people-first culture where growth, faith, and excellence come together.

Join a team where your contribution matters — and where you can grow both professionally and personally.