Job Overview:
Our client is seeking a proactive and customer-focused Admissions Appointment Setter to ensure prospective students have a seamless experience before meeting with an Enrollment Advisor. In this role, you will confirm appointments, answer initial questions, qualify prospective students, and ensure each consultation is well-prepared. Your goal is to create an outstanding first impression, reduce no-shows, and help prospective students confidently take the next step in their career journey.
Schedule: Monday to Friday, 9:00 AM to 6:00 PM EST, with a 1-hour break; Full-time, 40 work hours per week
Responsibilities:
- Confirm appointments via phone, SMS, and email while ensuring prospective students are well-prepared prior to scheduled consultations.
- Ask qualifying questions to understand each prospect's goals and career objectives, routing qualified leads to the appropriate Enrollment Advisor.
- Maintain accurate, well-organized CRM records, notes, and follow-up activities.
- Reduce no-shows through timely reminders, consistent follow-up, and proactive communication.
- Explain the consultation process and answer general program-related questions clearly.
- Deliver a professional, friendly, and positive customer experience throughout every interaction to generate positive feedback.
- Meet and achieve established appointment confirmation, attendance, and lead qualification KPIs.
- Collaborate strongly with the Enrollment Team to streamline the student onboarding journey.
Requirements:
- Minimum 1 year of experience in B2C or B2B sales, appointment setting, or lead qualification (appointment setting is required).
- Excellent verbal and written English communication skills with a confident and professional phone presence.
- Experience in education, admissions, student enrollment, training, career services, or EdTech (highly preferred).
- Proven ability to build rapport, qualify prospects, handle objections, and encourage attendance for scheduled appointments.
- Strong organizational, time management, and follow-up skills with the ability to manage a pipeline independently.
- Experience using CRM platforms such as HubSpot or similar systems to manage leads and document interactions.
- Customer-focused mindset with a passion for helping prospective students make informed career decisions.
- Self-motivated, coachable, and able to work independently in a fast-paced remote environment.
- Reliable internet connection, professional home office setup, and availability to work US business hours.
Application Requirement:
To be considered, applicants must submit a 2-minute video introduction as part of their application. In your video, please cover:
- A brief introduction about yourself.
- Your relevant sales, appointment setting, admissions, or customer service experience.
- Why you're interested in this role.
- Why you believe you'd be a great fit.
Applications submitted without the required video introduction will not be considered.
Independent Contractor Perks:
- Permanent work from home
- Immediate hiring
- Health Insurance Coverage for eligible locations
Note:
Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.
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