Discover your 100% YOU with MicroSourcing!
Position: Administrative Support Specialist
Location: Harton Corporate Center, Baclaran Paraaque
Work setup & shift: Onsite | Melbourne Business Hours
Why join MicroSourcing
Youu0027ll have:
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one (including dependents), paid time-off with cash conversion, group life insurance, and performance bonuses.
- A Collaborative Spirit: Contribute to a positive and engaging work environment through participation in company-sponsored events and activities.
- Work-Life Harmony: Achieve a balance between work and life with flexible work arrangements.
- Career Growth: Access opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Join a team that celebrates diversity and fosters an inclusive culture.
Your Role:
As an
Administrative Support Specialist, you will provide operational and reporting support to an
Australian-based account. You will ensure accurate and timely reporting of dispatched jobs, track progress and results, and manage second-level escalations to maintain service excellence.
Reporting & Data Management- Generate daily, weekly, and monthly reports on dispatched jobs, service performance, job completion status, and outstanding actions.
- Consolidate, validate, and analyze operational data to ensure accuracy before release.
Operational Support- Track and follow up on dispatched jobs to ensure timely completion and proper documentation of results.
- Coordinate with field teams, vendors, or partner networks to chase pending updates and job outcomes.
- Maintain accurate and up-to-date records within internal systems and dashboards.
Escalation Management- Act as a second-level escalation point for operational concerns requiring follow-up or resolution.
- Investigate escalated issues, document findings, and coordinate with relevant teams to resolve problems promptly.
- Ensure escalation procedures and service guidelines aligned with Australian client expectations are consistently followed.
Communication & Coordination- Liaise with cross-functional teams to clarify job details, requirements, or missing information.
- Provide clear and professional communication when coordinating outcomes or reporting updates.
- Support the Australian account team with administrative tasks as needed.
Non-Negotiable Requirements- Strong proficiency in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, formulas, charting)
- Clear and articulate verbal and written English communication skills
- Call center experience
- Reporting and analysis skills and experience
Qualifications & Skills- Willing to work Melbourne business hours
- At least 1-2 years of administrative, reporting, or operations support experience, preferably supporting international or Australian accounts
- Good understanding of reporting processes and data management
- Strong attention to detail and ability to manage multiple tasks simultaneously
- Ability to work with minimal supervision and meet deadlines consistently
- Experience with Australian accounts preferred but not required
- Background in BPO or shared services environment is an advantage
About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU MicroSourcing believes that our company's strength lies in our people's diversity and talent. We foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, celebrate different perspectives, and create opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan-it's our commitment. We don't just accept your unique authentic self we celebrate it, valuing every individual's contribution to our collective success. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
Terms & conditions apply 
