Description
Manager of Billing and Account Services
Under administrative direction, is responsible for planning, managing, developing work rules, training, coordinating, and administering all activities and personnel of such staff positions as administration, citizen participation, research, and finance, and manages such personnel as are assigned to specific functions in the performance of the necessary duties. Performs other job-related duties as required.
Examples of Duties
Typical duties performed, include, but are not limited to oversight of daily operations to ensure alignment with departmental objectives and organizational priorities. Dependent upon service area, may manage and direct staff to maintain efficient workflows, ensuring productivity and high-quality outcomes. Develop, implement, and evaluate operational strategies, procedures, and best practices to improve efficiency and effectiveness. Monitor performance metrics and identify opportunities for process improvement. Collaborate with leadership and cross-functional teams to support departmental initiatives. Perform other job-related duties as required.
Minimum Qualifications
Bachelor's degree required. Substitution: Two (2) years of any equivalent combination of education, training, and experience may substitute for each year of college education lacking. Six (6) years of full-time management experience required. Four (4) years of demonstrated leadership experience. Strong critical thinking and analytical skills, with the ability to identify process inefficiencies and implement effective solutions. Excellent written and verbal communication skills. Valid State of Ohio Driver's License required.
Supplemental Information
Additional Duties
- This position will cover all functions that fall under Credit, Collections, and Billing.
- Oversee invoicing, collections, and revenue cycle, managing staff, developing procedures, resolving complex issues, analyzing performance, and ensuring compliance for smooth cash flow.
- Key duties include supervising billing teams, optimizing billing software, reporting on financial metrics, managing denial and accounts receivable (A/R) processes, and collaborating with other departments to maintain accurate financial records and improve efficiency.
- Strong leadership, analytical, communication, and software skills are essential for this role, some experience in accounting/finance and billing.
- Manage the entire process of billing accuracy and reporting to customers for payment; ensure start and stop dates for accounts reflect; determine account adjusts and refunds.
Additional Qualifications
- Bachelor's degree, preferably in business administration, finance or related field is preferred
- 5 years or more of managerial experience in supervisory role. Leadership, strong communication and customer service skills, critical thinking, and problem-solving abilities is highly preferred
- Proficient knowledge of Microsoft Office Suites and billing systems
The City's guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.
