About Us:
Join our World of Talent.
Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionizing how organizations approach talent acquisition, AMS stands as a world leader in the industry.
Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.
https://www.weareams.com/
The Role:
Do you thrive in fast-paced environments and excel in managing client relationships
- The EC&C (Early Careers & Campus) Manager will be responsible for the recruitment delivery, relationship management, and annual budget of a team of recruiters/coordinators within a (large complex) client solution. They will support the Senior Manager (SM) / Client Operations Director (COD) in driving the achievement of the business area's commercial and people strategy, managing their team to fulfil all contractually agreed quality thresholds.
- The Manager will spend approximately of their time providing line management and inspirational leadership to their team, driving engagement, retention, and wellbeing.
- They will role model the AMS behaviours, drive succession planning, and team/leadership development. The Manager will work closely with the key assigned client account(s) to ensure that the day-to-day services are provided effectively and efficiently, in compliance with the account's service level and contractual obligations.
- They will act as a trusted advisor to the client, providing consulting and advisory on recruitment trends, building trust with the client by expanding key market knowledge and embedding this knowledge onto the account. They will report into the Senior Manager/Client Operations Director.
Key Accountabilities:
What you'll be doing:
- Accountable for clearly communicating Strategic Account Vision and Plan to team.
- Ensure they understand the account's commercial model, and their role in helping achieve its strategic priorities and KPI targets.
- Coach and develop direct reports or dotted line reports through ongoing one-to-one performance and development conversations with support from the SM/COD.
- Support direct reports in the resolution of complex and contentious issues with clients, ensuring all escalations are resolved promptly - act as a liaison between client and recruiters where needed.
- Maintain regular communication with team members, including conducting ongoing performance and development conversations and virtual team collaboration sessions.
- Determine and manage optimal resource allocation to support the talent strategy of the business area.
- Build strong and influential trusted partner relationships with senior client stakeholders to develop and maintain business plans, recruitment plans, and organizational structures.
- Custodian of the client's Employee Value Proposition (EVP) ensuring the entire team can convey the proposition in a compelling way, enhancing the client's brand presence in the market.
- Build trust via advisory/consulting, providing market insights to the Client.
- Effective, accurate, and timely creation of Monthly and Quarterly Business Reviews (MBRs and QBRs) to assess performance, review vital metrics, and evaluate progress toward strategic goals.
- Lead team in the delivery against targets, budget, and SLAs. Provide oversight of requisitions managed by recruiters to ensure they are meeting the contractually agreed service standards.
- Manage the scope, governance, and compliance of the contract through team activity.
- Ensure team's compliance with the AMS Risk Management Framework and Account governance framework, including the identification and management of risk.
- Best practice and operational excellence through process efficiency review and
- implementation of improvement plans.
- Support implementation of Continuous Improvement plan.
- Share with Senior Manager/Client Operations Director any continuous improvement
- opportunities identified by self or team, including opportunities for process improvement, service enhancement, financial improvement, related strategic projects, and increasing the scope of the service within account
Skills & Requirements:
You'll need to demonstrate:
- Excellent English business communication skills, written and oral
- Strong team management and client management experience
- Demonstrated ability to build a position as a trusted advisor, can work in a collaborative manner and influence senior stakeholders.
- Experience in identifying and introducing process innovations.
- Strong working knowledge of all Microsoft packages such as Excel, Word, Outlook, and PowerPoint
Why AMS:
At AMS, we recognize the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems.
We come from every walk of life, and our culture is open and inclusive. Our people enjoy flexibility, autonomy, and being trusted to work their way. We offer you career opportunities in every direction you want to explore. It's our world but you can do it your way.
We offer:
- Full training and support
- High value and challenging work
- A vibrant, diverse, and collaborative culture
- Flexible working
- A competitive reward and benefits package*
- The opportunity to embark on a recruitment career with one of the world's leading recruitment companies
*Details may vary slightly depending on your location, local labour law, etc.
Our culture of inclusion and belonging.
We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.
If you require any accommodations or have any accessibility needs, please reach out via email [Confidential Information] or make a member of our Talent Acquisition team aware at any time.
