Administrative Associate (Receptionist) - The Medical City Clinic (SM Mall of Asia)

I. Purpose of the Position

This role serves as the initial contact point for patients thus ensuring proper service architecture is given by assisting them with general inquiries, validating information for medical care access, verifying accuracy of billing purposes, and providing quality patient experience such as medical and diagnostic services.

II. Key Result Areas | Duties and Responsibilities

A. Patient Care Administration

1. Ensures patients safety and comfort

2. Assists in the performance of needed medical and diagnostic procedures

B. Operational Efficiency

1. Greets and assists patients as soon as they arrive at the clinic

2. Answers telephone calls, emails, and responds to inquiries

3. Schedule patients according to the doctors and clinic services and refer patients to other TMC Clinics as needed

4. Secures Letter of Authorization, approval, endorsement for patient availment

5. Assists cashier in issuing receipts and invoices

6. Collects and encodes patient data needed to facilitate clinic transactions

C. Health Maintenance Organization (HMO) Facilitation & Other Stakeholders

1. Ensures, monitors, and applies appropriate discounts to HMO and other stakeholders

2. Serves as an ambassador for partner HMOs and stakeholders

D. Records Management

1. Manages proper storage of medical records

2. Ensures accurate release of medical & diagnostic records

3. Adheres to the Data Privacy Act in terms of confidentiality of patient records

E. Administrative Efficiency

1. Monitors and orders forms for HMOs and companies

2. Prepares and generates reports accordingly

3. Performs other tasks that may be assigned from time to time

Nurse Full Job Description

I. Purpose of the Position

This role is responsible for assisting the doctors in administering treatments, monitoring vital signs, handling medical emergencies, and providing critical assistance to patients as needed.

II. Key Result Areas | Duties and Responsibilities

A. Patient Care Administration

1. Gathers and records patients vital signs

2. Finds out and records patients medical history

3. Ensures patients safety and comfort

B. Medical Efficiency

1. Develops appropriate nursing care plans

2. Performs triaging of patients

3. Performs routine procedures such as blood pressure measurements and injections

C. Administrative Efficiency

1. Documents data of patients through charting

2. Monitors inventory and ensures availability of related medical supplies

3. Submits census report every month

4. Performs other tasks that may be assigned from time to time