DUTIES AND RESPONSIBILITIES:
Administrative Support:
- Assist in daily office tasks including filing, data entry, and document management.
- Coordinate schedules, meetings, and communications for village administrators or management.
- Handle resident inquiries via phone, email, or in-person, providing timely and accurate information.
Billing and Collections:
- Prepare and issue billing statements for village dues, fees, and other charges.
- Process payments received from residents through various channels.
- Monitor accounts receivable and follow up on overdue payments.
- Implement collection policies and escalate delinquent accounts as necessary.
- Maintain accurate billing and payment records.
Resident Relations:
- Serve as a point of contact for residents regarding billing and administrative concerns.
- Assist in resolving resident disputes related to payments and billing.
- Provide information on payment plans or options when applicable.
Coordination with Vendors and Property Management:
- Support coordination with service providers and vendors related to billing or administrative matters.
- Assist with preparation of reports on collection status and administrative activities.
- Collaborate with village administrator and finance teams to ensure smooth operations.
Recordkeeping and Reporting:
- Maintain organized files of all billing documents, receipts, and correspondence.
- Prepare periodic reports on collections and administrative tasks for management review.
- Ensure confidentiality and security of financial and personal data.
Additional Responsibilities:
- Perform other duties as assigned to support smooth operations.
QUALIFICATIONS:
- Graduate of any four (4) year Business-related course.
- Prior experience in administrative support, billing, or collections, preferably in property or HOA
- management, is an advantage.
- Good communication and customer service skills.
- Basic knowledge of accounting and billing software is an advantage.
- Amenable to work at Sunnyvale in Concepcion, Tarlac.
