Administrative Assistant (Santo Tomas and Padre Garcia)

JOB SUMMARY

The Assistant provides administrative support and handles billing and collection tasks for village HOAs. Responsibilities include responding to resident inquiries and maintaining accurate records to ensure efficient operations and timely collection of dues.

JOB DESCRIPTION

Administrative Support:

Assist in daily office tasks including filing, data entry, and document management

Coordinate schedules, meetings, and communications for village administrators or management.

Handle resident inquiries via phone, email, or in-person, providing timely and accurate information

Resident Relations:

Serve as a point of contact for residents regarding billing and administrative concerns.

Assist in resolving resident disputes related to payments and billing.

Provide information on payment plans or options when applicable. Coordination with Vendors and Property Management:

Support coordination with service providers and vendors related to billing or administrative matters.

Assist with preparation of reports on collection status and administrative activities.

Collaborate with village administrator and finance teams to ensure smooth operations.

Recordkeeping and Reporting:

Maintain organized files of all billing documents, receipts, and correspondence.

Prepare periodic reports on collections and administrative tasks for management review.

Ensure confidentiality and security of financial and personal data.

Additional Responsibilities:

Perform other duties as assigned to support smooth operations.

JOB QUALIFICATIONS AND SKILLS REQUIRED

Graduate of a Business-related course (e.g., Business Administration, Accounting, Finance, or related field).

Prior experience in administrative support in property or HOA management.

Good communication and customer service skills.

Basic knowledge of accounting and billing software is an advantage.

Strong organizational skills and attention to detail.

Ability to handle multiple tasks and work collaboratively