Administrative Assistant

Key Responsibilities

• Monitor and manage internal inboxes, triaging and actioning messages daily
• Process job intake in ServiceMate, ensuring accurate, complete job cards
• Collate field information and coordinate handoffs with the field team
• Prepare recurring reports, using AI tools to streamline the process
• Support basic Xero tasks as invoices flow through from Dext
• Follow documented SOPs while flagging gaps or better ways of doing things

Must-Have Qualifications Before you apply, confirm:

• [ ] 1-2+ years in a general admin, VA, or office coordination role
• [ ] Comfortable learning new systems quickly (ServiceMate experience not required, willingness to pick it up is)
• [ ] Strong written English for internal comms and inbox management
• [ ] Available full-time, Mon-Fri 9am-5pm AEST
• [ ] Reliable internet and a quiet home working setup

Nice-to-Have Skills

• Basic exposure to Xero or similar accounting software
• Experience in a trades, field service, or job-management environment