Administrative Assistant Data Entry & Customer Service

Remote Administrative Assistant – Data Entry & Customer Service

We are looking for a reliable and detail-oriented Remote Administrative Assistant to join our client's team. This position is ideal for someone with strong data entry, customer service, administrative, and communication skills who is comfortable working with multiple software systems.

Working Hours: 9:00 AM – 5:00 PM EST

Position: Remote

Focus: Data Entry, Administration & Customer Service

Key Responsibilities

• Enter and update customer and service information accurately in the company's CRM.
• Perform data entry and maintain accurate digital records.
• Enter water testing results into the relevant systems.
• Submit test results to local water authorities through dedicated online portals.
• Review information for accuracy before submitting reports.
• Answer incoming client phone calls and assist with customer inquiries as needed.
• Make occasional outbound phone calls to clients, authorities, or other relevant parties.
• Assist with basic software testing and ensure information is entered correctly.
• Maintain organized records and documentation.
• Provide general administrative support to the team as required.
  
  

Software Used


Experience with the following is beneficial, but training can be provided for the right candidate:

• Housecall Pro
• Syncta
• RingCentral
• QuickBooks – basic/minor use
• Microsoft Office
• Google Workspace / GSuite
• CRM and online reporting portals
  
  

Requirements

• Previous experience in data entry, administration, customer service, or a similar role.
• Excellent attention to detail and accuracy.
• Strong written and verbal English communication skills.
• Comfortable answering and making phone calls.
• Good computer skills and ability to learn new software quickly.
• Ability to work independently and manage daily tasks effectively.
• Strong organizational and time-management skills.
• Reliable internet connection and suitable remote working environment.
• Must be available to work 9:00 AM – 5:00 PM EST.