Administration & Data Entry VA NSW Certifier Support (Remote)
Remote | Full-Time | AU Hours | NSW Residential Experience Essential
OutsourcedIn is partnering with a NSW-based private certifier to hire an experienced
Administration & Data Entry VA to support high-volume residential certification workflows.
This role requires hands-on experience within the
NSW residential building certification industry. Accuracy, compliance knowledge, and understanding of NSW approval processes are critical.
About The Role
Proven NSW certifier / residential building experience is ESSENTIAL.
You will provide administrative and data entry support to NSW residential certifiers and private PCA practices, ensuring files are accurate, organised, compliant, and audit-ready.
This is a high-volume, detail-focused role requiring strong familiarity with NSW certification terminology and processes.
Key Responsibilities
Data Entry & File Management (Primary Focus)- Perform high-volume, high-accuracy data entry for:
- Certification applications
- Job registers and tracking logs
- Inspection records and outcomes
- Create and maintain structured digital job files including:
- CDC, CC, and OC documentation
- Plans, reports, certificates, and compliance evidence
- Upload, name, and organise documents in line with NSW certifier standards
- Update application statuses, conditions, and inspection stages
- Maintain spreadsheets, CRMs, and certification systems with strict accuracy
- Conduct quality checks to ensure files are audit-ready
Administration Support
- Prepare standard forms, checklists, and document packs for certifier review
- Track outstanding documents and follow up with builders, designers, and consultants
- Schedule inspections and manage certifier calendars
- Assist with reporting, registers, and compliance tracking
Customer Service Support- Respond to inbound calls and emails regarding:
- Application status
- Required documentation
- Inspection bookings and timelines
- Provide professional responses using NSW certification terminology
- Escalate technical or compliance matters to the certifier when required
Mandatory Requirements- Proven data entry experience within the NSW residential building or certification industry (ESSENTIAL)
- Direct experience supporting:
- Private certifiers / PCA firms
- NSW residential construction or approvals teams
- Strong understanding of:
- CDC, DA, CC, and OC processes
- NSW certification terminology and workflows
- Exceptional attention to detail and accuracy
- Fast and accurate typing and document handling skills
- Strong written and verbal English communication skills
- Ability to manage multiple applications simultaneously without errors
