Admin Support Specialist

Job Responsibilities:

• Provide data processing support for tasks such as but not limited to:
  1. Opening, Closing and Billing Service Orders
  2. Contract Maintenance/Service Report Images
  3. Daily Service Review and Analysis
  4. Meter Billings and Readings
  5. Mobile Object Manager maintenance and monitoring
  6. New Purchase Order solicitation and collection
  7. Posting Costs
  8. Review and post service order in the system
  9. Processing, opening, closing, updating service orders with relevant data with adherence to the process established
  10. Data entry into ERP system
  11. Provide excellent customer service
  12. Contact customers via phone and email to follow-up their purchase orders
  13. Answer calls from customers regarding their service orders and request for service

• Bachelor's degree or vocational in IT-related courses is a plus.
• Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
• Excellent in oral and written English communication.
• Excellent customer service skills.
• Must consistently meet or exceed required performance criteria.
• Able and willing to take several calls a day when necessary.
• Familiarity and good working knowledge in PC hardware and software troubleshooting.
• Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
• Prior BPO experience in Technical Support is a plus.
• Familiarity with ticketing system, a strong advantage.
• Must be willing to work in different shifts.

• All hires are required to undergo 1-2 months onsite training followed by temporary WFH, subject to business needs for full onsite return in the future.