Key Responsibilities
- Appointment management:Currently, the whole booking process is done via Gmail, Podium, GeoOp, in-house booking system form, Spreadsheet, and HelloApp. The staff is responsible for booking the appointments.
- Communication: The staff is responsible for addressing enquiries from the client, follow-up, and sending reminders of their appointment via Gmail for Email, and Podium for Phone & Text Messaging.
- Customer & Listing Registry:Responsible for accurately placing the clients details and correct listing details to the CRM called GeoOP
- Invoicing:The invoice is incorporated with GeoOP via Xero. The staff is responsible for preparing invoicing for the clients/customers.
- Reporting:Responsible for sending the inspection reports to the clients/customers,uploading audit reports to the system applications andsending the End-Of-Day Report.
- Information Management; Responsible for the collection, storage, management, and maintenance of data and other types of information. It involves the gathering, dissemination, archiving, and destruction of information in all its forms
- Ad hoc Tasks:Responsible for addressing ad hoc admin-related tasks
Qualifications and Skills
- Proven experience as admin support, virtual assistant, or equivalent
- Calendar and appointment management skills are highly preferred
- Customer service experience is preferred
- Great attention to detail, self-starter, and well-organized
- Verbal and Written communication skills
