About The Role
The
Admin Services Head will lead and manage the Administration Unit responsible for insurance-related payment processing, remittances, and administrative controls. Ensures accurate, timely, and compliant execution of premium payments, remittances, and related documentation while supporting internal and external stakeholders.
How You'll Contribute
- Supervise, coach, and evaluate the performance of administrative and payments staff
- Foster a culture of accountability, accuracy, and customer service within the unit
- Conduct monthly reconciliation reviews with insurers to assess service levels and drive improvements and lead monthly and quarterly report reviews to internal team to identify variances and track resolution status
- Serve as point of escalation for payment-related inquiries and coordinate closely from various business units and insurance companies
- Review and validate insurance billing, premium computations, and remittance schedules for accuracy and completeness
- Ensure compliance with internal controls, and regulatory requirements related to payments
- Ensure timely processing of payments in accordance with agreed turnaround times (TATs) and contractual obligations
- Analyze payment workflows and identify process gaps, risks, or inefficiencies; recommend corrective actions
- Performs other related tasks which may be assigned from time to time
What We're Looking For
- Bachelor's degree in Business Administration, Management, Finance, Accountancy, Economics, Banking, or related fields
- At least 3-4 years of relevant experience
- Knowledgeable in insurance administration, payments, and remittance processes
- Strong attention to detail and accuracy in financial documentation
- Effective coordination and communication skills
- Customer-oriented, process-driven, and able to manage multiple priorities
- Strong leadership and team management capabilities
About Security Bank
Security Bank is one of the Philippines best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.
We're recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.
Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes World's Best Employers 2023 list.
At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): YOU matter.
Start your BetterBanking career with us today.
