Role Overview:
The Admin Coordinator (Sales Support) acts as the central link between the sales team, warehouse, and retail customers. This role ensures smooth order fulfillment, resolves client inquiries, and supports promotional and trade show activities, specifically drawing on retail and beauty industry knowledge to enhance product positioning.
Key Responsibilities:
- Administrative Support: Assist sales managers and representatives by preparing sales reports, updating customer databases, and managing department correspondence.
- Order & Delivery Management: Process sales orders, generate invoices/delivery receipts, and coordinate with logistics to ensure on-time delivery.
- Inventory Control: Track stock levels, oversee product replenishment for retail shelves, and flag any potential shortages.
- Customer Service: Act as the primary point of contact for client queries, handle after-sales support, and resolve customer complaints.
- Sales & Event Operations: Support sales strategies by assisting in the execution of trade shows, beauty events, and promotional campaigns.
Qualifications:
- Education: Bachelor's Degree in Business Administration, Marketing, or a related course.
- Experience: 1–3 years of proven experience in sales support, administrative coordination, or customer service.
- Industry Background: Demonstrated experience working in the retail sector, particularly with cosmetics, personal care, or beauty brands.
- Technical Skills: Proficiency in Microsoft Office (Word, Excel, Powerpoint)
- Soft Skills: Good verbal and written communication skills, high adaptability, keen attention to detail, and the ability to multitask in a fast-paced environment.
