This is a remote position.
Philippine-based (Filipino) Applicants Only.
An amazing opportunity to work with
a dynamic Australian Health & Fitness Company for an experienced, vibrant and highly motivated
Admin Collection Officer.
Reporting to the Director and working with direction from the team you will be a self-starting, highly organised and experienced Virtual Assistant. Experience working within the fitness services Industry would be advantageous
Ability to perform tasks in line with creating a legendary member experience including but not limited to:
- Collections of all outstanding accounts over 90 days from due date
- Supervise outstanding account balances
- Commence appropriate actions to ensure collection of slow paying or offending balances
- Keep management informed of credit and collection activities and take action prescribed by senior management to tackle issues raised
- Assist customers to resolve account problems emanating from incorrect billing, inaccurate information, improper delivery, slow payments, etc.
- Undertake research and assemble documentation to support adjustments to account balances
- Assist in training other relevant personnel on matters related to collections
- Act as the company's representative in taking inbound calls
- Document all updates and acquired information on accounts.
Requirements
- Minimum of at least 2 years of relevant experience
- Experience in customer service, handling debt or collection accounts is preferred
- Possess strong interpersonal, communication both verbal and written, negotiation, and computer skills.
- Must be organized and resilient and possess customer service skills to handle both difficult and emotional customers.
- Great administrative skills
- Proactive, results-driven and efficient
- Knowledge of the credit process
- Degree qualified (+)
- Experience in various software including; MS Office, Excel, CRM, One Drive
Benefits
- Monthly Salary: Php 30,000
- Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
- You will be paid extra for overtime and Philippines public holidays
- Probation: 6 months and after Probation:
- 10 days annual leave credits,
- 5 days of sick leave
- 13th Month Pay after 30 days
- Annual Appraisal
- Laptop provided after 30 days
- Permanent work-from-home role. You will have to use your own internet.
- SHIFT TIMES: 7AM to 4PM Philippine time, Monday to Friday
