Admin/Billing Specialist

Overview

As an Admin/Billing Specialist, you will support Highspring operations teams across EMEA/US/APAC regions with their day-to-day and ad hoc administrative needs. You will be part of a small admin team, functioning as main owners of administrative/billing processes. This team functions as a main point of contact for agents, leadership and other parties (e.g. client stakeholders, HR, back office, payroll) on a variety of administrative topics.

This is a vendor role with Highspring for a client's team, a Fortune 100 company. This position is remote until further notice.

Responsibilities

• Complete recurring administrative tasks at an exceedingly high level of accuracy and consistency
• Act as a person of contact on administrative matters for team members, back office, clients and leadership; and action, escalate, and respond appropriately and within a given turnaround time
• Support scheduling, execution and evaluation of interviews
• Collaborate with leadership to consolidate and streamline recurring AIs, within and outside of the admin scope
• Independently review, improve and create documentation on internal processes and best practices
• Own and maintain internal knowledge repositories (e.g. rosters, floor-wide language capabilities, floor-wide training status, etc.)
• Delegate AIs to peers or agents in collaboration with leadership, monitoring and actioning as needed to ensure timely completion
• Coordinate feedback to team members across layers as needed
• Provide assistance during onboarding and separation processes
• Support team members with equipment troubleshooting and replacements
• Proactively identify process improvements, create suggestions/proposals accordingly, and pitch to leadership to execute accordingly
• Other administrative or billing-related tasks, as assigned by leadership

Minimum Qualifications

• Bachelor's degree in Human Resources, Business Administration or other related field
• Highly reliable, dependable and self-driven
• At least 3+ years of experience working in a related field
• Experience working in a similar role in a large scale operation (200+ HC) is a plus
• Able to perform tasks quickly and accurately
• Excellent and courteous English communication skills (both written & oral) to facilitate interaction with US/EMEA/IN team members and external parties
• Excellent time management skills with an ability to manage multiple tasks and priorities, while meeting deadlines
• Proven ability to receive, process and implement feedback
• Excellent technical and computer skills
• Google Workspace
• At least some familiarity with advanced formulas, and data manipulation in Google Sheets
• Basic accounting/bookkeeping skills, and understanding of how to support and handle confidential compensation and billing information.

Schedule Requirements

• Monday - Saturday, 11:30 pm - 8:00 am PHST

By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.