Overview
We are looking for an experienced Clinical Operations Coordinator / Scheduling & Billing Coordinator to support the daily operations of a behavioral health practice. This role is responsible for clinician and client scheduling, care coordination, front-end billing, record management, and communication with clients and staff. The ideal candidate is highly organized, detail-oriented, and experienced in healthcare administration.
Key Responsibilities
- Develop and maintain clinician and client schedules while ensuring appropriate client-to-clinician ratios.
- Serve as the primary scheduling point of contact for clients and staff.
- Schedule and monitor client assessments and reassessments to ensure they are completed on time.
- Coordinate care for clients receiving services from multiple disciplines.
- Arrange substitute clinicians when needed to maintain uninterrupted services.
- Answer incoming phone calls and respond to client, family, and staff inquiries professionally and promptly.
- Maintain consistent communication with families and staff through phone and email.
- Maintain, organize, and audit client records to ensure accuracy and compliance.
- Oversee front desk operations, including appointment management and incoming inquiries.
- Verify insurance benefits, eligibility, and coverage updates.
- Review patient records and collect client payments as needed.
- Manage authorizations, track authorization usage, and ensure services remain authorized.
- Assist with other administrative and operational tasks as assigned.
Requirements
- Administrative experience, preferably in a healthcare, ABA, or behavioral health setting.
- Required experience with CentralReach (EHR).
- Experience with scheduling multiple clinicians and clients.
- Knowledge of front-end medical billing, insurance verification, eligibility checks, and authorization management.
- Strong organizational and time management skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- High attention to detail and accuracy.
Proficiency with:
- CentralReach (EHR)
- Google Drive
- Monday.com
- Microsoft Excel (basic)
- Email and phone systems
