We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
Back-office execution role supporting TFS Switzerland operations. The position owns rules-based processing, documentation, certification handling and trade follow-up. Customer-facing relationship management and commercial activities are retained by SGS Switzerland.
Primary Responsibilities
- Processing of inspection requests, including review of accuracy and completeness of Requests for Inspections
- Back-office execution of the registration and licensing process
- Ensuring CoC issuance, amendments and replacement as per country standards
- Acting as back-office interface between SGS Switzerland and the trade for case execution
- Ensuring processing quality, timeliness and adherence to agreed service levels
Specific Responsibilities
- Ensuring SR registration and, when applicable, creating hard files with relevant documents
- Validating external parties in the Operations system
- Transmitting relevant contractual documents to the Certification Center (CC) for processing
- Receiving Conformity Assessment Instructions from CC and acting upon them
- Requesting quality and transaction documents from exporters/producers as instructed by CC
- Generating invoices, following up with exporters for payment, and registering payments
- Contacting the trade for resolution of discrepancies and requests for additional information (client follow-up)
- Monitoring and resolving Blocking Actions under TC/SA role; following up for missing information; ensuring timeliness of certificate issuance (first-level escalation)
- Following up with LO / exporter for importer / authority acceptance in case of discrepancies
- Coordinating CoC issuance; where printing on security paper and physical delivery is required, liaising with the Switzerland office (physical step remains local)
- Monitoring of inspection execution, sampling and testing, when applicable
- Entering and managing orders in group-sanctioned systems; managing documents and communication in group-sanctioned tools
- Preparing regular job status reports for the Switzerland operation
- Complying with QMS procedures, IVP rules and Country Instructions; assisting in QMS maintenance
- Handling day-to-day operations in a timely, complete and proper manner
Qualifications
- University degree or equivalent professional qualification (min. 3 years relevant sector/company experience)
- Minimum 2 years experience in trade / import-export back-office operations
- Experience in SGS TFS services is an advantage
- Fluent English (working language with the Switzerland team); German an advantage
- Strong attention to detail and accuracy in document and data processing
- Proficiency with operational systems (LIMS and group-sanctioned order/document tools)
