In the Philippine BPO (Business Process Outsourcing) industry, an Admin and Facilities Manager is responsible for maintaining smooth 24/7 site operations. They ensure uninterrupted power and IT environments, regulatory compliance, employee safety, and cost efficiency across production floors and office spaces.
Core Responsibilities
1. 24/7 Site Operations & Maintenance Management
- Ensure uninterrupted uptime for 24/7 BPO operations, including critical infrastructure like HVAC/air conditioning, backup generators (gensets), Uninterruptible Power Supply (UPS) units, and lighting.
- Implement Preventive Maintenance Programs (PMP) for all mechanical, electrical, plumbing, and fire safety systems.
- Oversee site hygiene, janitorial services, pest control, and office layout setups for new campaign ramps or shift changes.
2. Regulatory Compliance & Government Relations
- Manage local government unit (LGU) requirements, such as Mayor's Permits, Building Permits, Fire Safety Inspection Certificates (FSIC), and Sanitary Permits.
- Oversee PEZA (Philippine Economic Zone Authority) compliance for tax-exempt equipment, gate passes, and movement of asset inventories.
- Enforce Occupational Safety and Health (OSH) standards mandated by DOLE (Department of Labor and Employment) and lead the Joint Safety & Health Committee.
3. Vendor & Lease Management
- Source, negotiate, and audit contracts for third-party vendors (security agencies, housekeeping, catering, shuttle transport, equipment repair).
- Liaise directly with property developers/building management regarding lease agreements, work permits, and shared utility billing.
4. Business Continuity & Disaster Management
- Lead the site's Business Continuity Plan (BCP) for regional threats such as typhoons, power blackouts, earthquakes, and transport strikes.
- Manage workplace emergency response teams (ERT) and conduct routine fire and earthquake drills.
5. Financial & Asset Management
- Manage the department's Operating Expenses (OPEX) and Capital Expenditures (CAPEX) budgets.
- Oversee office supply procurement, asset tracking, warranty documentations, and space allocation to optimize seat utilization.
