AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

. Ensures IT service availability and minimises the AIA's business impact of IT service outages through the effective management.
. Contributes to the improvement of user satisfaction with IT services by ensuring that the arrangements remain aligned with business needs and priorities and fit for purpose.
. Improves the overall technical performance as measured by the technology related KPIs and SLAs (utilisation, availability, response times etc.) year on year

Roles & Responsibilities:

Technical Operations and Performance Management:

• Lead and mentor a team of AD administrators and support engineers to ensure high performance and operational efficiency.

Active Directory Management:

• Oversee the deployment, configuration, and maintenance of Active Directory Services and components including domain controllers, Group Policy, DNS, DHCP, and Certificate Authority
• Ensure the stability, security, and performance of Active Directory across the organization.

Incident & Problem Managements:

• Act as an escalation point for Active Directory-related issues and ensure timely resolution.
• Conduct root cause analysis for recurring issues and implement preventive measures.

Security & Compliance:

• Implement and enforce security best practices for Active Directory, including privileged access management, account lifecycle management, and audit policies.
• Ensure compliance with industry standards, regulations, and organizational policies.

Performance Monitoring and Optimization:

• Monitor Active Directory performance, analyze trends, and implement improvements to enhance efficiency and reliability.
• Collaborate with infrastructure and security to optimize AD configurations.

Vendor & Stakeholder Management:

• Collaborate with vendors and internal stakeholder to evaluate, select, and implement AD-related tools and technologies.
• Manage relationships with third-party service providers and ensure SLAs are met.

Budget & Resource Management:

• Develop and manage AD related budget.
• Allocate resources effectively to meet project deadline and organizational goals.

Part of the Active Directory operations team, with on-call and standby duties activated based on business criticality to implement changes, fulfil requests, and resolve incidents.

Minimum Job Requirements:

• 4+ years of relevant experience in which at least 1 year regional exposure
• Hands on experience in AD related technologies or an equivalent combination of qualifications and relevant experience.

• Bachelor's degree holder of unviersity on Information Technology or related discipline
• Extensive knowledge of Active Directory, Group Policy, DNS, DHCP, CA and related technologies.
• Strong understanding of identity and access management (IAM) principles, including Azure AD, LDAP, and SSO.
• Experience with cloud-based directory services environments is a plus.
• Relevant certifications such as Microsoft Certified, or equivalent is highly desirable.
• Able to anticipate issues and take initiatives to resolve them before escalation
• Takes ownership of tasks and delivers results reliably and consistently
• Works effectively across teams and geographies, fostering a cooperative and inclusive environment
• Prioritizes user experience and service quality in all technical decisions
• Maintain composure and effectiveness under pressure or during critical incidents
• Demonstrates curiosity and commitment to staying updated with emerging technologies and best practices
• Upholds a high ethical standards and ensures compliance with policies and regulations