Overview
The Accounts Receivable Specialist (AR Specialist) collects on outstanding accounts receivable by communicating with clients to resolve issues. The AR Specialist is responsible for all aspects of collections, identifying customer billing issues and will be accountable for reducing the accounts receivable delinquency of assigned accounts. The AR Specialist must be able to effectively communicate in a professional manner with both internal and external customers providing exceptional customer service.
Responsibilities
- Portfolio Size Assignment: Minimum $1M and approximately 200 to 300 Small to Medium Business accounts with less than $500K Annual Contract Value each.
- Prepare customer statements, bills and invoices
- Contacts customer via calls, send out emails and faxes to follow up Past Due accounts in the assigned portfolio. Handles Incoming Calls from customers.
- Ensures timely collections to include escalation, managing customer relationships and account research.
- Forwards any accompanying offsets/adjustments to appropriate personnel.
- Research disputed delinquent account balances. Looks for the best solution to facilitate early payments.
- Recommends accounts that needs escalated collection effort and for 3rd Party Collections.
- Independently analyze each assigned account and execute a plan for collection and reconciliation appropriately
- Negotiate payment arrangements and conduct payment reconciliation
- Accountable for all aspects of contacting clients, account reconciliation including billing research, credit request submission and cash application analysis
- Interacts frequently with inter-departmental associates for the purpose of resolving outstanding issues
- Work closely with Management team to maximize collections and provide weekly reports. Interpret and understand contract terms to maximize collections
- Perform related duties and special projects as assigned
- Adheres to division of support's defined metrics
Required
Qualifications
- Minimum of 2 - 3 years experience in Business-to-Business Accounts Receivable Collections
- Strong knowledge of collection processes and AR Policies & Procedures.
- Experience in handling portfolio of 200 – 300 accounts with minimum $1M AR Balance
Competencies
- Problem Solving & Initiating Action
- Stress Tolerance & Adaptability
- Multi-tasking & Time Management
- Accountability & Dependability
- Building Trust/Integrity
- Customer and Result Focus
Knowledge/Skills/Abilities
Required:
- Excellent Customer Service Skills
- Research and reconciliation skills
- Excellent negotiation and customer service skills
- Average proficiency with MS Excel and Microsoft Office Suite
- Excellent verbal and written communications skills
- Strong attention to detail and excellent follow-up skills
- Ability to prioritize and manage multiple tasks
- Must be able to work well with individuals at all levels inside and outside of the organization
- Self-Starter with the ability to work with minimal supervision
- Flexible to work overtime as required
- Able to work in night shift
- Salesforce Experience is a plus
Physical Demands and Working Conditions
Should be able to work in Night Shift, US Business Hours.
