Job Summary:
Order to process typically involves handling various aspects related to the financial lifecycle of a customer order. Solving queries related to Customer accounts, apply cash application and collection of past due invoices by coordinating with customer and client.
Qualifications
- Completed at least 2 Years in College
- Should have good knowledge of the end-to-end Accounts Receivable lifecycle and will be responsible for AR Customer Setup, Cash App, Billing & Credit control and AR collections and deductions for specific region.
- Applicants must be willing to work in Cebu
- Applicants must be willing to work in night shift to shifting schedule
Key Responsibilities
- Manage & streamline the billing process with appropriate controls and policies applicable.
- Prioritize collection focus, resolve issues, determine write-offs, notify to send to 3rd party collection
- Review cash applications with minimal unidentified and unapplied
- Lead Credit Collections Operations team that focuses on managing collection
- Handle disputed cases and ensure bad debt provisioning is to the minimum
- Guide the team that is responsible for following up on missing remittances, preparing refund packages with accuracy and supply to clients. Record all collections activities consistently as per client process (tool), deliver process requirements to achieve key performance targets, and ensure compliance with internal controls, standards, and regulations
- Conduct monthly meaningful conversations with team members to discuss performance, coaching and feedback, training needs, and career discussions
- Monitor & drive team performance, including throughput and quality as per defined metrics
- Interact with peers and/or management levels with clients or internal stakeholders
- Provided minimal guidance when determining methods and procedures for new assignments
- Managing medium-sized teams and/or work efforts at a client or within Cognizant
- Ensure quality monitoring and audits for process executives to identify areas of improvement for the team or individuals
- Report KPI/SLA timely.
Essential Skills:
- Sound knowledge of MS Excel & word.
- Typing Skills. – English
- Strong English language skills (Verbal & Written).
- Eye for details.
- Having advanced Excel knowledge would be an added advantage.
- Problem solving skills.
- Ability to perform under pressure
Why Join Us:
At Cognizant, we don't just offer jobs—we build careers that thrive in the digital era.
- Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You're not just filling a seat—you're building a future.
- Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
- Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.
Your future starts here—grow, thrive, and make an impact with Cognizant.
