Essential duties
Customer Relationships (external and internal)
- Communication with internal and external customers (both written and verbal) to be professional and consistent with our goal of providing excellent customer service
Query Resolution
- Ensure all billing and debt related queries are resolved in an efficient and professional manner which will conclude with timely payment of the invoices involved
- Where there are possible delays, the customer is to be informed
- Where the query is referred to another business unit, the team remains responsible for the resolution of the query until fully resolved and contacting the customer
- All queries to be resolved within agreed SLA's
Allocation of Payments
- Ensure all payments are applied to customer accounts within SLA
- Ensure all duties in relation to the timely allocation of payments are undertaken daily and/or as required
Data Entry
- Ensure all manual billing forms are entered into the billing system daily with no carryovers or errors
- Sequence Reporting is used to follow up on missing AR19 forms to ensure all revenue is captured
Projects
- Actively participate in projects as and when necessary
- Participate in systems projects (including systems developments / enhancements, customizations and upgrades) or business-related projects that interface with the Billing and Credit systems, so as to add value to the business and aid/support strategic business initiatives
Team Membership
- Actively assist the Manager and other members of the Accounts Receivable and Group Finance team to achieve deadlines and objectives across the wider team
Personal Development
- Keep skills and knowledge of Accounts Receivable practices up to date and recommend appropriate training to Manager to ensure that skills and knowledge continue to align with business requirements
Continuous Improvement
- Identify and eliminate inefficient work practices
- Continually monitor and review current practices and procedures including system processes and, where necessary, make recommendations in respect to enhancements
- Ensure a continuous improvement view of the end-to-end process
Qualifications
- 3-5 years experience in an Accounts Receivable or similar role
- Knowledge of all areas of Accounts Receivable
- Understanding of other Financial Operations roles
- Ability to work to deadlines and under pressure
- Has experience in handling a team
- Proven competence in MS applications: excel, word, power point
- Significant understanding and demonstrated application of technology.
- Hours of work will be mostly during the daytime. However, additional hours may be required from time to time.
- There is also a requirement to work on some statutory holidays
- Maintain the security of confidential information and documents.
- Demonstrate leadership through Canon knowledge and expertise.
- Demonstrate the ability to deliver and exceed expectations.
- Excellent communication skills (both verbal and written)
- A good understanding and working knowledge of relevant legislation.
- Excellent PC skills
