Position Overview:
We are seeking a detail-oriented and proactive Accounts Receivable Support Specialist (ARSS) to join our Client Service Delivery team. This role is responsible for providing AR management services – contacting customers to ensure timely processing and payment of invoices, querying customer portals to ensure all pre-due date activities were completed satisfactorily, identify, escalate, and resolveinternal and external disputes to avoid/minimize a receivable from going past due. Activities include portal-related activities, following up on disputes, and handling written and verbal collection communications. The ideal candidate will have strong organizational skills, effective written communication abilities, excellent business telephone skills, and experience in B2B accounts receivable.
Key Responsibilities:
Portal Management
- Conduct daily searches across customer portals to confirm invoice submissions and track invoice statuses.
- Monitor and update payment status information
- Identify and communicate any issues or disputes reported in the portals.
Dispute Resolution
- Log and track disputes or issues raised by customers.
- Collaborate with internal teams and follow up with customers to ensure timely resolution of disputes.
- Maintain accurate and up-to-date records of dispute cases and outcomes.
AR Mailbox Management
- Monitor and manage the AR shared email inbox daily.
- Categorize, prioritize, and respond to incoming emails related to invoicing, payments, and customer inquiries.
- Escalate critical or unresolved issues to the appropriate internal team members.
Collections Support
- Contact customers via phone to inquire on payment of open invoices.
- Send collection emails to customers for past due invoices (utilizing Webcollect templates)
- Follow up with customers for payment commitments and update internal records.
- Documenting collection activities.
Key Competencies:
- Customer-focused mindset
- Clear written communication
- Ability to work independently and manage time effectively
- Confidentiality and professionalism
Qualifications & Experience Needed:
Work Experience -
- 2 – 3 years of hands-on experience in Accounts Receivable (AR).
Key Skills -
- Excel proficiency
- Strong business verbal, writing and communication skills
- Familiarity with business communications protocols in a corporate setting
- Experience with ERP systems (e.g., SAP, Oracle, NetSuite) is a plus
