The Accounts Receivable Supervisor is responsible for overseeing the end-to-end accounts receivable process, ensuring timely collections, accurate customer account management, and compliance with company policies. This role leads the AR team in managing credit, collections, cash application, account reconciliations, and dispute resolution while partnering closely with Sales, Marketing, Supply Chain, and other stakeholders to optimize cash flow and minimize credit risk.
Key Responsibilities:
Accounts Receivable Operations
- Supervise daily AR operations, including billing, cash application, collections, deductions, and customer account maintenance
- Ensure accurate and timely posting of customer payments and reconciliation of customer accounts
- Monitor aging reports and proactively drive collection activities to achieve targets
- Review and approve AR adjustments, write-offs, credit notes, and account reconciliations in accordance with company policies and approval limits
- Ensure month-end closing activities are completed accurately and on schedule
Credit & Collections
- Monitor customer credit exposure and collaborate with management on credit limit recommendations
- Follow up on overdue balances and implement effective collection strategies
- Coordinate with cross-functional teams to resolve billing disputes, pricing discrepancies, and deduction claims
Team Leadership
- Lead, coach, and develop the AR team to achieve operational excellence
- Allocate workload, monitor productivity, and ensure service level expectations are met
- Conduct regular performance reviews and identify development opportunities
- Foster a culture of accountability, continuous improvement, and collaboration
Financial Controls & Compliance
- Ensure compliance with company policies, accounting standards, internal controls, and audit requirements
- Maintain complete and accurate AR documentation and audit trails
- Support internal and external audits by providing required documentation and explanations
- Identify control gaps and recommend process improvements
Required Skills and Knowledge:
- Strong knowledge of AR processes, credit management, collections, and cash application
- Experience with ERP systems (e.g., SAP S/4HANA, SAP ECC, Oracle, Microsoft Dynamics, or similar)
- Advanced proficiency in Microsoft Excel
- Understanding of accounting principles and financial controls
- Experience with reporting and data analysis tools is an advantage
Education and Experience:
- Bachelor's degree in accounting, Finance, Business Administration, or a related field
- CPA designation is an advantage
- 5–8 years of progressive experience in Accounts Receivable, Credit & Collections, or Order-to-Cash
- Experience in FMCG, manufacturing, or consumer goods industries is highly preferred
- Experience managing distributor, key account, or modern trade receivables is an advantage
