As an AR Collector, your main job is to track down and collect outstanding payments from customers within your portfolio. This means making phone calls and sending emails to follow up on overdue invoices, digging into billing discrepancies, and working closely with the sales team to keep payments on track. The goal is to collect receivables efficiently while keeping good relationships with customers.
You'll also need to navigate logistics-specific software to access account details and billing info.
We are looking for individuals who not only meet the technical and communication qualifications outlined below but are also extremely reliable and capable of working independently without constant supervision.
Reliability, self-discipline, and a proactive work ethic are non-negotiable traits for this role.
Responsibilities
Keeping Accounts in Check: Stay on top of customer accountstrack invoices, monitor aging receivables, and assess any payment risks.
Reaching Out: Call and email customers about overdue payments, sort out any payment issues, and, when needed, negotiate payment plans (with Manager Approval).
Fixing Billing Headaches: Work with sales and operations to resolve invoice errors, shipping charge disputes, or any service-related issues.
Watching Credit Limits: Keep an eye on customer credit limits and flag any concerns before they become bigger problems.
Tracking the Numbers: Generate reports on outstanding receivables, aging balances, and collection performanceand find ways to improve.
Qualifications
Required: Minimum of at least 3+ years of experience in Accounts Receivable or a similar collections role, preferably in a Logistics, Freight, or B2B environment.
Prior experience working with/for a US company.
Strong communication skills (non-negotiable): You've got to be able to communicate clearlywhether it's with customers or internal teams, clear and professional communication (both written and verbal) is key.
Problem-solving mindset: Billing issues happenyour job is to figure them out and keep things running smoothly for our customers.
Tech-Savvy: You should be comfortable navigating logistics software like TMS, and third payment portals to pull up account details and generate invoices.
