Job Description
Troubleshoots and keeps track of outstanding payment issues and generates weekly aging reports. Conducts account research, analysis, and problem resolution of the company's outstanding accounts and the application of payments. Provide support to Ria's agent's queries via email or phone about their balance.
Responsibilities
- Monitoring Ria's retail agents account balances by making sure payments are made on time and get updated in Ria's bank account.
- Provide support to retail agents and answer queries about agent's balances, payments, commissions via email or phone.
- Communicate with Ria's agents to request payment and arrange payment plans.
- Reconcile Ria's agents account and identify discrepancies.
- Understand different Ria's accepted payment methods from the agents.
Qualifications
- Bachelor's degree in accounting or any Business Course
- Minimum 2 years experience in related field
- Fluent in English
- Basic knowledge in accounting.
- Intermediate/Excellent Excel Skills.
- Strong communication skills (writing/verbal).
- Ability to Multi-task & time management.
