Position Overview
The Accounts Receivable (AR) Specialist is responsible for ensuring the accurate and timely processing of customer payments, invoicing, account reconciliations, and other accounts receivable activities. This role plays a critical part in maintaining healthy cash flow, supporting customer relationships, and ensuring the integrity of financial records.
The ideal candidate is highly organized, detail-oriented, customer-focused, and capable of managing multiple priorities in a fast-paced environment.
Key Responsibilities
Accounts Receivable Management
- Process and apply customer payments, including cash, ACH, check, credit card, and other payment transactions.
- Record and maintain accurate payment information in NetSuite.
- Review and process check payments and IMS applications, ensuring proper documentation and recording.
- Investigate, monitor, and resolve payment discrepancies and account issues.
- Process manual payment transactions and account adjustments as required.
- Manage PayPal and AMEX disputes and coordinate resolutions with relevant stakeholders.
Billing and Invoicing
- Generate, review, and distribute customer invoices accurately and on schedule.
- Submit invoices through customer portals and third-party invoicing platforms.
- Manage special account billing requirements and third-party invoicing processes.
- Process Trinity invoicing and other customer-specific billing arrangements.
- Perform billing, data entry, and account maintenance activities within NetSuite.
Customer Service and Account Support
- Provide prompt and professional support through email and real-time communication channels.
- Respond to customer and internal inquiries regarding invoices, payments, account balances, and billing concerns.
- Collaborate with cross-functional teams to resolve customer issues and improve processes.
Reconciliation and Financial Support
- Assist with month-end closing activities and account reconciliations.
- Review and reconcile accounts receivable balances to ensure accuracy and completeness.
- Support audit requests and provide documentation as needed.
- Coordinate 4th Generation Recycling and Pool Administration check processing with the Accounts Payable team.
Qualification
sEducation and Experienc
- eBachelor's degree in Accounting, Finance, Business Administration, or a related field preferred
- .Minimum of 2 years of experience in Accounts Receivable, Billing, Collections, Customer Accounts, or a related finance function preferred
- .Experience with ERP systems, preferably NetSuite, is an advantage
.Technical Skill
- sProficiency in Microsoft Office applications, particularly Excel
- .Experience working with customer billing portals, payment platforms, and financial systems
- .Ability to learn and navigate multiple internal and external applications efficiently
.Core Competencie
- sStrong attention to detail and commitment to accuracy
- .Excellent written and verbal communication skills
- .Strong analytical, problem-solving, and decision-making abilities
- .Ability to work independently with minimal supervision
- .Effective time management and organizational skills
- .Ability to manage multiple priorities and meet deadlines in a dynamic environment
- .Strong customer service and relationship management skills
.Work Arrangemen
- tWilling to work in a hybrid environment
- .Available for on-site duties at least once per month or as business needs dictate
- .Flexible and adaptable to changing priorities and operational requirements
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