Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.
Job Summary
The AR Collections Specialist 2 is responsible for managing and collecting outstanding receivables by proactively contacting customers to ensure timely payment of overdue and current balances. This role focuses exclusively on collections activities, maintaining accurate account documentation, and supporting effective resolution of billing and payment issues.
Key Responsibilities
- Contact customers via phone and email to follow up on outstanding receivables, including both overdue and current balances.
- Proactively manage and resolve past-due accounts by coordinating payment status and timelines.
- Review and analyze customer account details and balances using the company's ERP system.
- Identify billing discrepancies or payment delays and work toward resolution.
- Maintain accurate documentation of collection activities and customer communications.
- Escalate complex or unresolved payment issues as needed.
- Maintain professional and effective communication to support successful collection outcomes.
- Monitor customer payment history and account aging.
- Ensure accurate record-keeping within the ERP system.
- Support reporting related to collections and receivables performance metrics.
Screening Criteria
- Minimum of four (4) years of experience in accounts receivable processes and collections, including direct customer follow-ups on outstanding invoices.
- Experience contacting customers via phone and email for payment resolution.
- Must have a stable employment history.
Required Qualifications
- Knowledge of accounts receivable (AR) processes to review customer account information.
- Strong attention to detail and organizational skills.
- Ability to manage multiple accounts and follow up consistently to drive payment resolution.
- Ability to work independently in a fast-paced environment.
- Professional and confident interaction with customers.
- Clear and coherent written and verbal communication skills in English.
Desired Qualifications
- Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred.
Work Schedule
9 PM – 6 AM PHT, Monday to Friday
Location
2nd and 3rd Floors of the HAI Global Building
Pryce Business Park, J.P. Laurel Ave., Bajada
Davao City
