Accounts Receivable Specialist | Ayala 30th - Onsite | Urgent Hiring

Company Description Foundever™, part of Sitel Group, is a global leader in the customer experience (CX) industry, supporting more than 750 leading and digital-first brands worldwide. With 170,000 associates in 45 countries and conversations in over 60 languages, the company combines global scale with an agile, founder-led culture. Its innovative CX solutions, technology, and expertise are designed to meet clients operational needs and provide seamless experiences in key customer moments. Foundever handles over 9 million customer interactions daily, helping organizations of all sizes transform their CX. Applicants can learn more about the company at www.foundever.com.

Duties & Responsibilities:

• Responsible for the timely handling of inbound calls and accurately transferring to the appropriate Paychex phone number.
• Provides quality customer service to internal/external customers by educating clients, branches, product areas on resolution pathways.
• Develops and maintains basic knowledge of Paychex products including, but not limited to, Taxpay, Direct Deposit, Readychex, Garnishments, 401(k), Workers Compensation, Health and Benefits, Time and Attendance and their corresponding systems to accurately make decisions on the resolution pathway.
• Researches and resolves inbound calls from internal partners and clients and routes to the appropriate team.
• Maintains daily call requirements based on key indicator performance expectations.
• Maintains department policies/procedure to ensure daily compliance.
• Evaluates client status, validates contact information, and follows training guidelines to ensure appropriate communications are leveraged to mitigate risk and exposure to Paychex.
• Ensures adherence to the Fair Debt Collections Practices Act, NACHA and other applicable regulatory agencies, and follows internal Compliance/Legal standards.

Qualifications:

• At least 1 year of Financial Services experience, preferably Accounts Receivable.
• Experience in Customer Service in the BPO industry is preferred.
• Experience in Payroll and Accounting is preferred.

Other Details:

Location: Ayala 30th

Work Set up: Onsite - Nights Shift Schedule

Equal Opportunity Employer

Foundever® is an equal opportunity employer that values diversity and inclusion. We do not discriminate on the basis of race, color, national origin, religion, gender identity or expression, sexual orientation, marital status, veteran status, disability status, or any other characteristic protected by applicable local laws.