Accounts Receivable Senior Specialist (Collections and Disputes)
Taguig | On-site | Monday to Friday
About The Role
We are seeking an experienced and driven Senior Manager – Collections & Disputes to lead a high-impact team within a global Shared Service Center environment. This is a unique opportunity to shape and optimize end-to-end collections and dispute processes supporting the Australia & New Zealand business region.
In this role, you will be at the forefront of service excellence, stakeholder engagement, and continuous improvement, while building a high-performing team and driving operational success in a fast-paced, multinational setting.
What You'll Do
- Lead and develop a high-performing Collections & Disputes team, fostering accountability, ownership, and growth
- Oversee end-to-end operations, ensuring efficiency, accuracy, and service excellence
- Monitor performance through KPIs and metrics, driving continuous improvement initiatives
- Act as the key escalation point for complex or sensitive issues
- Build strong relationships with internal stakeholders and external partners
- Support process transitions and migrations into the Shared Service Center
- Ensure compliance with internal controls, SOX requirements, and regulatory standards
- Drive a culture of continuous improvement and operational excellence
- Support monthly and annual financial closing activities
What We're Looking For
Education & Qualifications
- Bachelor's degree in Finance, Accounting, Business Administration, or related field
- Strong proficiency in MS Office and ERP systems (SAP preferred)
Experience
- 5–7 years of experience in a multinational or Shared Services environment
- 3–4 years of team leadership experience, with a proven ability to inspire and engage
- Experience in process improvement and transformation initiatives
- LEAN Six Sigma certification is a plus
- Familiarity with Salesforce and/or Genesys is an advantage
Skills & Competencies
- Strong communication and stakeholder management skills
- Excellent analytical and problem-solving abilities
- Highly organized with strong attention to detail
- Ability to prioritize, multitask, and meet deadlines
- Customer-focused mindset with a passion for service excellence
- Collaborative team player with strong networking skills
