Position Overview
To provide accounts receivable and collections support within the Shared Services Finance Team.
Responsible for receipting and end to end accounts receivable process for the collection of customers balances in a timely and efficient manner. This role has a high level of customer service interface with internal stakeholders as well as external clients.
Responsibilities include:
- Processing of cash receipts and credit notes
- Issue client statements and follow up clients with outstanding accounts to ensure all documentation has been received to support the statements issued
- Assist with management and investigation of unidentified receipts, unapplied funds and client refunds
- Resolution of client queries & issues on statement of account
- Escalate bill enquiries to member firm collection's team or responsible fee earner
- Provide support to the member firm collections team
- Client account reconciliations
- Assist with maintaining credit limits in the financial system in accordance with the credit policy
- Perform credit checks for new clients as part of the client onboarding process
- Preparation of monthly reporting on collections and other ad-hoc reports as requested
- Prepare and send offset proposals between Accounts Receivable & Payable accounts
- Provide support for e-billing including portal maintenance, loading of electronic invoices, client portal reconciliation and issue resolution for rejected invoices
- Managing daily assigned collections helpdesk tickets
- Ensure adherence to IPH Group policies and procedures
- Build strong relationships and partner with key stakeholders to ensure the timely and accurate reporting of progress towards key objectives are communicated effectively to internal customers
- Assist in developing and implementing process improvements
- Ad hoc projects and other duties as directed
Knowledge and Experience:
- Prior experience in a similar role of at least 3 years
- Resilience and ability to manage difficult conversations
- Excellent verbal and written communication skills across all levels of the organisation
- Ability to independently manage processes/procedures with limited supervision delivering on agreed timelines
- Ability to maintain professional image and customer service focus within a high-volume environment
- Excellent analytic and problem-solving skills and a strong attention to detail
- Team player that is adaptable and can assist other finance team members as required
- Advanced excel skills and experience with large ERP systems, previous knowledge of Inprotech and/or Microsoft D365 (finance systems) an advantage
- Professional services industry experiences an advantage
