As an Accounts Receivable Manager, you will be responsible for managing and optimizing the company's cash collections, dispute management, and cash application processes. You will play a crucial role in ensuring timely cash collection and accurate application of customer payments, managing customer disputes, and maintaining positive relationships with stakeholders.
POSITION KEY FUNCTIONS
- Manage the end-to-end process of cash collections, dispute management, and cash application to ensure timely and accurate processing of customer payments.
- Analyze and monitor key performance indicators (KPIs) related to cash collections, dispute management, and cash application to identify trends and areas for improvement
- Implement continuous improvement initiatives to enhance the efficiency and effectiveness of the cash collections, dispute management, and cash application processes
- Build and maintain positive relationships with internal and external stakeholders, including customers, sales teams, and finance teams.
- Collaborate with cross-functional teams to resolve customer disputes and identify root causes of payment delays
- Manage a team of accounts receivable specialists and provide leadership, coaching, and development opportunities to support their professional growth
- Develop and maintain policies and procedures related to cash collections, dispute management, and cash application to ensure compliance with internal controls and external regulations
- Prepare and present regular reports on cash collections, dispute management, and cash application to senior management and other stakeholders.
EDUCATION
- Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
EXPERIENCE
- 3-5 years experience in accounts receivable or related fields, with a focus on cash collections, dispute management, and cash application.
PERSONAL COMPETENCIES
- Excellent communication, interpersonal, and collaboration skills
- Adaptive to Change and a Change Agent
- Strong critical thinking and analytical skills with the ability to identify trends and root causes of payment delays and customer disputes
- Excellent stakeholder management skills with the ability to build and maintain positive relationships with internal and external stakeholders
SKILLS/KNOWLEDGE
- Strong knowledge of Accounts Receivable, Customer Master Data Management
- Excellent leadership qualities
- Excellent planning and organizational skills to balance and prioritize work
- Team Performance Management
- Excellent project management skills
- Highly analytical and with solid problem-solving skills
- Coaching and Mentoring skills
- Experience in managing and developing a team of accounts receivable specialists
- Experience in implementing continuous improvement initiatives to enhance operational efficiency and effectiveness
- Proficient in Microsoft Excel and other relevant accounting and financial software
- Knowledge of accounting principles and regulations related to accounts receivable and cash collections
