Accounts Receivable Manager

We Offer

You will embark on an exciting journey with excellent career development opportunities in a global

organization. As a Manager, Accounts Receivables, you will lead the Accounts Receivable team in

managing billing, collections, credit control, and dispute resolution activities. This role offers valuable

exposure to financial operations, stakeholder management, process improvement initiatives, and

cross-functional collaboration within MSC's global network, while providing opportunities to

contribute to business performance and operational excellence.

Key Responsibilities

Reporting to the Senior Manager, Finance, you will lead the Accounts Receivable function, ensuring

timely billing, collections, credit management, dispute resolution, and reporting activities. You will

also drive process improvements, strengthen internal controls, and lead a team to support the

organization's financial and operational objectives. Your key responsibilities include the following:

• Manage and maintain timely correspondence with customers, ports, agencies, ARO, and MSC

Geneva, ensuring queries, issues, and disputes are resolved efficiently and professionally.

• Ensure invoices, including recoveries from ship owners and third parties, are accurately raised

and processed within established timelines.

• Monitor and drive timely collection of customer outstanding balances, ensuring all collections

are accurately recorded in SAP.

• Oversee and ensure the accurate and timely processing of customer refunds.

• Assess the creditworthiness of new customers and recommend appropriate credit limits and

payment terms.

• Conduct annual customer credit assessments to support effective credit risk management.

• Maintain accurate customer master data in SAP, including updates to customer details, credit

limits, and payment terms.

• Review and validate all adjustment and reversal entries, ensuring they are properly authorised

and supported by relevant documentation.

• Collaborate closely with cross-functional teams to ensure compliance with internal controls and

support effective risk mitigation initiatives.

• Perform additional duties as assigned, including providing backup support to the Senior

Manager, Finance and other Accounts Receivable team members during periods of absence.

Reporting & Management Deliverables

• Drive timely collection of customer outstanding balances to support healthy cash flow

management.

• Ensure all collections are accurately and promptly recorded in SAP.

• Prepare and maintain accurate weekly collection forecasts to support cash flow planning and

reporting.

• Regularly review customer credit limits and proactively coordinate temporary credit limit

increases where business needs arise.

• Ensure annual customer credit reviews are completed in a timely and comprehensive manner.

• Prepare and submit the monthly FTRA (Accounts Receivable Ageing Report) accurately and

within reporting deadlines.

• Prepare and submit monthly Agency KPI reports, ensuring accuracy and timely delivery to

management.

• Reconcile the Elsewhere Freight Collection Suspense Account on a monthly basis.

• Perform monthly reconciliation of local income against total Bills of Lading (BL) and Delivery

Orders (DOs).

• Partner with internal and external auditors to address audit findings and ensure timely

resolution of any identified issues.

Systems & Process Improvement

• Work collaboratively with internal stakeholders to identify, recommend, and implement process

improvement initiatives that enhance operational effectiveness.

• Identify system and process gaps, drive standardisation efforts, raise enhancement requests,

and follow through with system support teams to ensure successful implementation and

closure.

Team Leadership & Development

• Lead, coach, and develop team members to achieve departmental objectives and ensure key

performance indicators (KPIs) are consistently met.

• Establish and monitor performance metrics that drive both individual accountability and overall

team success.

• Serve as a mentor and subject matter expert, providing technical accounting and financial

guidance to team members.

• Promote a culture of continuous learning and professional development within the team.

• Continuously review team structure, workflows, and resource allocation to improve efficiency

and effectiveness.

• Identify opportunities for operational enhancement and implement robust accounting controls,

best practices, and process improvements to strengthen overall financial operations.

• Stay current with global MSC Standard Operating Procedures (SOPs), company policies,

applicable IFRS Accounting Standards, and GST compliance requirements.

• Communicate and guide the team on regulatory updates and changes to Company and MSC

policies to ensure ongoing compliance.

• Support the Senior Finance Manager and CFO in strategic initiatives, transformation projects,

and other business requirements as needed.

Who We Are Looking For

• Minimum 6 to 8 years of relevant industry experience including 3 years of supervisory or

managerial capacity.

• Candidates with a Degree in Accountancy or a related discipline will have an added advantage.

• Good knowledge of IFRS and SFRS accounting standards, with strong understanding of Accounts

Receivable processes and financial controls.

• Proficient in Microsoft Office applications and experienced in the use of SAP financial systems.

• Strong communication and stakeholder management skills, with the ability to collaborate

effectively across functions and with external parties.

• Strong analytical, problem-solving, and organisational skills, with a keen eye for detail and ability

to manage multiple priorities.

• Demonstrated leadership capabilities with the ability to coach, develop, and motivate teams to

achieve business objectives.

• Self-motivated, adaptable, and able to thrive in a fast-paced environment while maintaining high

standards of integrity and professionalism.