Join a leading Australian medical devices and healthcare technology company dedicated to supplying innovative medical solutions that improve patient outcomes and support healthcare professionals across Australia and New Zealand.
The Opportunity
Play a key role in supporting the Finance team by taking responsibility for managing customer accounts, ensuring timely collections, reducing aged debt, and maintaining strong client relationships to support healthy cash flow and business performance.
Why join us
- Proudly Great Place to Work® certified
- Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
- Grow with stability: 100+ in our 10-Year Club by 2025
- Dynamic talent network: 2,000+ across APAC and beyond
- Competitive compensation with annual reviews
- Comprehensive medical care for you and your family
- Generous paid leave because work-life balance matters
- Level up with LinkedIn Learning and tailored training
- Flexible work setup
Staff Testimonial
ASW is my second home and family. They have opened a lot of opportunities for me. – Underwriting Assistant, ASW Philippines.
What You'll Do
- Manage a portfolio of customer accounts and take ownership of the accounts receivable ledger.
- Perform debt collection activities through phone calls, emails, and customer follow-ups to ensure timely payments.
- Investigate and resolve account, invoice, and payment discrepancies.
- Monitor aged debt, minimize overdue accounts, and maintain accurate collection records.
- Run and analyze ledger reports, prioritizing accounts based on outstanding balances and payment status.
- Update customer correspondence and payment commitments within the system.
- Maintain strong relationships with customers while supporting positive cash flow outcomes.
- Meet collection and accounts receivable KPIs, including call activity and debt reduction targets.
Key Criteria
- Proven experience in Accounts Receivable, Credit Control, or Collections, ideally at a mid-level capacity.
- Experience using SAP (preferably SAP S/4HANA) or similar ERP/accounting systems.
- Strong proficiency in Microsoft Excel, including VLOOKUPs, and Microsoft Outlook.
- Excellent communication and relationship management skills with the ability to handle collection calls professionally.
- Strong attention to detail with the ability to investigate and resolve account issues efficiently.
- Ability to manage a high-volume customer portfolio and work independently.
- Experience in a shared services, healthcare, medical devices, or high-volume accounts receivable environment is advantageous.
Work setup:
- Manila (BGC, Taguig): 6:00AM – 3:00PM PHT following a hybrid work arrangement (3 days onsite, 2 days WFH)
