Accounts Receivable & Collections Team Lead | Dayshift | Pionner Team Php45K Sign-on Bonus

Ready to be part of one of the world's largest Food & Beverage companies and take your career to the next level Join our pioneer premium account, Kraft Heinz, in BGC, Taguig as a Trade-to-Cash Team Lead.

You are what we are looking for. Feel free to send your application and join us immediately. Sign-On Bonus will be given to candidates who join on or before 19-Oct-2026. This role supports the ANZ business on a dayshift schedule.

Please note that candidates who can start as soon as possible will be prioritized.

Be a #KaInfoscion and become an ambassador of our core values - CLIFE+S; Client Value, Leadership by Example, Integrity and Transparency, Fairness, Excellence and Stewardship.

Overview of the role but not limited to:

• Lead Trade-to-Cash (T2C) operations and ensure delivery of agreed service levels, quality standards, and operational objectives.
• Manage a team supporting Credit & Collections, Deductions & Claims, Cash Application, Contracts & Pricing, and other Invoice-to-Cash processes.
• Drive collections performance, aged debt management, claims resolution, and customer account management activities.
• Oversee customer pricing claims, trade spend claims, deductions management, and cash application activities.
• Ensure accurate and timely processing of customer contracts, pricing requests, manual invoices, and credit notes.
• Monitor team productivity, quality, and Service Level Agreement (SLA) performance.
• Handle operational escalations and partner with stakeholders to resolve complex issues.
• Collaborate with internal and external stakeholders to ensure efficient service delivery and customer satisfaction.
• Identify opportunities for process improvements, automation, and operational efficiencies.
• Prepare operational reports, performance dashboards, and management presentations.
• Support employee development through coaching, mentoring, and performance management activities.
• Ensure compliance with company policies, financial controls, and operational procedures.

Requirements:

• Bachelor's Degree in Business, Finance, Accounting, Commerce, or a related field, or equivalent experience. Undergraduates are welcome to apply.
• Training in process improvement, shared services operations, or finance operations is desirable.
• Minimum of 5 years of experience in Finance, Accounting, Credit & Collections, Deductions & Cash Application, Invoice-to-Cash, Trade-to-Cash, or related Operations environments.
• Experience leading teams and managing operational performance is preferred.
• Experience working in a process-driven operational environment.
• Experience partnering with internal and external stakeholders.
• Experience in Shared Services, GBS, or Delivery Center environments is an advantage.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, stakeholder management, and leadership capabilities.
• With no issues and concerns reporting onsite 100%. Candidates who live near our offices will have better advantages.
• With no issues and concerns working on day shifts, shifting schedules, split-offs as necessary, holidays, and weekends.

Why Infosys BPM Philippines

• Quarterly Performance Bonus
• 24 Leaves Annually
• Competitive HMO and Life Insurance for the employee and two eligible dependents upon hire
• Outstanding career development opportunities and fast-track career progression
• Enjoy a fair work-life balance
• Learning and Development Trainings
• We value Inclusion and Diversity
• Great Place to Work® Certified

IMPORTANT NOTICE:

Clicking Apply will redirect you to the official Infosys Careers website. Candidates must register and complete their profile and application before proceeding with the recruitment process.

By submitting your application, you acknowledge and agree to the collection, use, storage, and processing of your personal information by Infosys BPM in accordance with applicable data privacy laws and the applicable Infosys BPM Privacy Policy.

Work Arrangement

We would gladly accept all applications, but we DO NOT offer any roles for a permanent Work-From-Home setup, hybrid work setup, fixed dayshift schedules, fixed working schedules, fixed weekends off, or pure non-voice. If any of the outlined instances may happen, this is based on internal business decisions and specific business requirements.

Our Office Location

Our office is located at 19F BGC Corporate Centre, 11th Avenue cor. 30th Street, Fort Bonifacio, Taguig City, Philippines.

We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education.

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