Job Purpose:
The Revenue Accounts Receivable & Collections Supervisor is responsible for the end-to-end management of the accounts receivable and collection function. The role ensures accurate billing, timely collection of receivables, proper cash application, and strong credit control to support effective revenue realization and cash flow management.
This role does not manage direct reports and functions as individual contributor with full ownership of the revenue cycle process.
Key Responsibilities:
1. End-to-End Accounts Receivable Management
- Manage the full accounts receivable cycle from billing, recording, collection, to reconciliation
- Maintain accurate and updated customer account records in the system
- Ensure completeness and accuracy of all receivable transactions
- Coordinate with Sales, Operations, and Billing teams for correct invoicing data
2. Billing Management
- Prepare and issue accurate customer invoices in a timely manner
- Ensure billing compliance with contracts, agreements, and supporting documents
- Process credit notes, debit memos, and billing adjustments as needed
- Resolve billing discrepancies in coordination with internal stakeholders
3. Collections Management
- Perform active follow-up on outstanding receivables to ensure timely collection
- Monitor overdue accounts and initiate escalation procedures based on policy
- Communicate with customers regarding payment status and resolve disputes
- Negotiate payment schedules or arrangements when required and within authority limits
- Support reduction of Days Sales Outstanding (DSO)
4. Cash Application & Reconciliation
- Accurately apply customer payments to corresponding invoices
- Perform regular reconciliation of accounts receivable balances with the general ledger
- Investigate and resolve unapplied cash, short payments, and variances
- Coordinate with banks and internal teams for payment validation
5. Reporting & Revenue Monitoring
- Prepare accounts receivable aging reports and collection performance updates
- Monitor key metrics such as DSO, overdue balances, and collection efficiency
- Provide insights on receivable trends and potential credit risks
- Support month-end and year-end closing activities
6. Compliance & Internal Controls
- Ensure adherence to internal policies, procedures, and financial controls
- Maintain complete and accurate records for audit and compliance purposes
- Support internal and external audit requirements related to receivables
- Ensure confidentiality and security of financial and customer data
- Support and coordinate with AP Accountant for Statutory VAT Reporting for BIR- Output VAT (VAT on Sales)
7. Process Improvement
- Identify inefficiencies in billing and collection processes and recommend improvements
- Support automation and system enhancements for the revenue cycle
- Strengthen credit control and collection processes to reduce risk exposure
Key Competencies:
- Strong accountability and ability to work independently
- Analytical thinking and attention to detail
- Strong communication and negotiation skills
- Time management and ability to meet strict deadlines
- High integrity in handling financial and customer information
- Knowledge in Oracle NetSuite is a must
- Familiarity with Odoo is preferred
