Accounts Receivable Collections Specialist

Discover your 100% YOU with MicroSourcing!



Position: Accounts Receivable Collections Specialist

Work setup & shift: Work from home



Why join MicroSourcing

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role

The Accounts Receivable Collections Specialist is responsible for making outbound phone calls to current customers with active contracts to collect scheduled and past-due payments. This is not a cold-calling or new-business sales position. The role focuses on helping existing customers understand their accounts, resolving payment issues, and securing payment while maintaining positive customer relationships.

Primary Responsibilities

• Make consistent outbound calls to customers with outstanding balances.
• Clearly explain invoice amounts, due dates, payment history, and contractual obligations.
• Secure immediate payment or obtain a specific payment commitment.
• Follow up on promised payments and previously discussed arrangements.
• Identify and help resolve invoice disputes, missing documentation, and account discrepancies.
• Coordinate with Accounting, Customer Service, and Sales when additional assistance is required.
• Maintain accurate notes for every call, email, payment commitment, and customer response.
• Update customer contact and billing information when necessary.
• Escalate seriously delinquent or disputed accounts to management.
• Treat every customer professionally while remaining persistent and results-oriented.
  
  

Qualifications

• Strong telephone communication and customer-service skills.
• Comfortable discussing money and requesting payment directly.
• Professional, courteous, confident, and persistent.
• Able to handle objections and difficult conversations calmly.
• Organized and capable of managing a large follow-up list.
• Strong attention to detail and accurate recordkeeping.
• Previous experience in collections, accounts receivable, customer service, or outbound calling is preferred.
• Basic proficiency with Microsoft Excel, email, and customer-account systems.
  
  

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply