Accounts Receivable Collections Specialist ANZ Portfolio

ACCOUNTS RECEIVABLE COLLECTIONS SPECIALIST

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WHAT IS AN ACCOUNTS RECEIVABLE COLLECTIONS SPECIALIST

Our awesome client, a fast-growing international company delivering automation and technology solutions to businesses worldwide, is looking for an Accounts Receivable Collections Specialist to be part of their Finance team.

The Accounts Receivable Collections Specialist will manage a dedicated portfolio of Australian and New Zealand (ANZ) customer accounts, ensuring timely collections, resolving invoice disputes, and maintaining healthy cash flow while protecting strong customer relationships.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES

• Manage a portfolio of ANZ customer accounts end to end, from initial follow-up through resolution.
• Proactively contact customers by phone and email regarding overdue invoices.
• Negotiate realistic payment arrangements and follow through on agreed commitments.
• Investigate and resolve invoice disputes in collaboration with Sales, Operations, Customer Service, and Finance teams.
• Maintain accurate and up-to-date account records, including billing details, customer contacts, and payment history.
• Monitor aged debt and payment trends and proactively identify high-risk accounts.
• Prepare collection reports and provide visibility on high-value and overdue accounts.
• Meet monthly collection targets while maintaining a positive customer experience.
• Take ownership of the assigned portfolio and continuously improve collection processes and account management practices.
• Participate in ongoing learning and development opportunities to strengthen technical and professional skills.

WHAT ARE WE LOOKING FOR

• At least 3 years of experience in accounts receivable collections, credit control, or a similar role, preferably managing high-volume customer portfolios.
• Strong experience in phone-based collections, negotiation, and stakeholder management.
• Hands-on experience using ERP systems.
• Excellent written and spoken English communication skills.
• Strong attention to detail and the ability to independently manage a customer portfolio.
• Proficiency in Microsoft Excel and other everyday digital tools used for tracking and reporting.
• Hands-on expertise with Microsoft Dynamics 365 Finance & Operations (D365 F&O) is highly preferred.
• Strong cross-functional stakeholder management skills.
• Experience supporting Australian and/or New Zealand customers is an advantage.
• Experience working in a Shared Services or BPO environment is a plus.
• Familiarity with Australian and New Zealand business and customer service norms is desirable.
• A proactive, organized, and results-driven approach to collections.
• Ability to balance achieving collection targets with maintaining strong customer relationships.