Description:
Perform credit and collections for the Emerson business assigned to. Develop rapport with key customers and knowledge of processes to get payments on time. Advise Credit Manager on credit hold decisions and any relevant issues that affect our ability to collect (system issues, customer disputes, cash flow problem, etc.).
Duties and Responsibilities:
Cash Collections and Credit Determinations
- To provide excellent credit & collection activities to Emerson's customers by
- High level of communications
- Timely follow up on aging accounts for post collection
- Timely pre-due date courtesy calls for pre-collection
- Proactive assistance
- Proper, accurate, and timely information processing
- Update customer contact information and properly coordinate it to be updated in Oracle
- Escalate collections problems and propose solutions to the Finance Manager and Global Credit and Compliance Manager
- Escalate delinquent customers to other members of the Organization in order to resolve any issues or disputes.
- Propose credit limit decrease or order hold if merited
- Achieve expectations on performance
- Past Due Reduction
- Portfolio Coverage
- Must have ability to handle all types of customers from smaller businesses to Strategic Accounts or Key Accounts
- Prepares daily/weekly/monthly reports as required by the Business Unit
- Process on a timely manner any Credit Memo related to Miscellaneous Credits or Return Materials, as well as Miscellaneous Invoice for Sample Request and other miscellaneous request
Qualifications:
- Must have a Bachelor's/College Degree in Business Administration or any other Finance-related courses
- Must be amenable to work on shifting/rotating schedules (day, mid, night)
Skills
- Excellent written and verbal communications skills
- Proficient in MS Excel and Word
- Listens actively & effectively
- A good team player
Requirements:
Skills:
(Not indicated)
