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Descrição Do Cargo
Accounts Receivable/COD Supervisor
Location: COMEL – GBS Medellin
Grade: 20C
Day shift
Job Description
AR Supervisor – US (Cash Application & Brokerage) & SCS Canada
This position is
critical to the Accounts Receivable operation, ensuring compliance with corporate metrics, policies, and quality standards. The Supervisor leads a team of 34 employees, managing daily operations, workload distribution, and process efficiency. Additionally, oversees the workflow of US (Cash application & Brokerage) and SCS Canada, impacting adjustments, refunds, and reconciliation. Responsible for key financial tasks maintains KPIs, SLAs, and corporate policies in compliance, ensuring alignment with business objectives. This role requires
strategic vision and hands-on leadership, facilitating execution and goal achievement through effective control and monitoring tools.
Responsibilities
- Lead daily operations of the AR US & SCS Canada team (34 employees).
- Distribute workloads and ensure operational efficiency.
- Monitor team performance to guarantee quality and goal achievement.
- Manage Unapplied workflow (SP and Brokerage), including cash application, adjustments, and refunds.
- Oversee critical financial tasks ensuring cash application flow, reconciliations, and CEC performance.
- Maintain KPIs, SLAs, and compliance with corporate policies.
- Operational planning and decision-making impacting area objectives.
- Identify process improvement opportunities and escalate relevant issues.
- Ensure effective communication and coordination among team members.
Skills
- Leadership and team management.
- Operational planning and performance monitoring.
- Knowledge of Accounts Receivable processes and financial tower operations.
- Decision-making aligned with corporate guidelines.
- Proficiency in control and tracking tools.
Preferences
- Proven experience of 2+ years in leadership roles (Team Leader or higher) within GBS FSS tower processes.
- Degree in administrative fields related to business or economics, or 3+ years of experience at UPS.
- Last two performance evaluations rated solid or higher.
- EPIC score of 80% or above.
- English level B2 or higher.
- Intermediate/advanced Excel skills.
Tipo De Colaborador
Permanente
A UPS tem o compromisso de oferecer um local de trabalho no qual não aja discriminação, assédio e retaliação.
